Information Technology Manager

2 weeks ago

Milford, United States The Commonwealth of Massachusetts Full time

Job Description

The Executive Office of Public Safety and Security (EOPSS) is one of the largest secretariats in state government and is comprised of thirteen (13) agencies. Our efforts are focused on policy development and budgetary oversight of its secretariat agencies, independent programs, and several boards which aid in crime prevention, homeland security preparedness, and ensuring the safety of residents and visitors in the Commonwealth. EOPSS provides oversight and development for Commonwealth's agencies, boards, and commissions in areas such as: Criminal Justice, Law Enforcement, Homeland Security and Emergency preparedness and response.

About the Role

EOPSS is looking for a motivated individual to provide a broad range of technical services in support of the application development and maintenance requirements for our agencies. This person will be a member of the applications development and support team for EOPSS working collaboratively with EOPSS senior management, their vendors, and EOTSS. This role requires both strategic and tactical skillsets to ensure projects are delivered successfully, sustainable operationally, and that EOPSS meets the business needs of the secretariat agencies. This person will work within various EOPSS teams to ensure the delivery of application enhancements for existing applications, the development of technical solutions, and the outsourcing of services that address complex issues facing EOPSS. They will participate as a team member for software development projects and be responsible for mobilizing the resources of the program and business staff, as well as IT staff, to meet the project's needs.

The person assuming this role is expected to be a strong team player with excellent communication skills.

Who we're looking for

EOPSS is looking for a seasoned Information Technology Manager who can provide a broad range of technical services in support of the application development and maintenance requirements for our agencies. This position:

has a significant focus on the design, development, deployment, security, support, and maintenance of EOPSS applications. supervises and leads personnel/consultants/vendors in day-to-day operations and oversees them within the framework of project-based initiatives, which requires excellent diagnostic skills and the ability to work with and supervise subordinates to resolve issues and complete tasks/projects. works within application support, has significant interaction with the end user community, personnel supporting other technical disciplines, and consultants/vendors; they need to work cooperatively with all parties to advance the technical requirements of EOPSS. will be required to ensure a focus on timeliness and customer service are recognized and delivered. has a focus on adhering to the strategic direction of EOPSS and the enforcement of its policies and directives is required.
Responsibilities

Supervise the design and deployment of applications for the agencies within EOPSS. This includes personnel, vendor and consultant management, project scheduling and task assignments.Diagnose complex software problems.Supervise response to end user application problems and issues.Ensure that personnel reporting to you adhere to Commonwealth technical policies and practices.Provide technical support for existing applications that are utilized by the agencies within the EOPSS. Ensure that all issues are tracked to resolution.Assist other staff members in resolving complex technical problems.Act as a focal point for persistent application issues.Maintain service ticket information and logs during problem resolution.Supervise assignments for installation, testing, and problem diagnosis.Provide technical expertise in capacity planning.Provide subject matter expertise to technical staff members in resolving application problems.Provide direction and training to technical staff in operations associated with EOPSS applications.Act as a liaison in resolving technical issues involving external agencies.Oversee development and maintenance of application documentation.Ensure that standard software installations are implemented.Ensure that all calls for service are entered, updated, and closed via Service Now Ensure that calls for service are responded to and resolved appropriately.Provide advice and direction in the procurement of applications/software.Act as liaison with personnel who support other technical disciplines in the resolution of technical issues that impact EOPSS.Provide guidance to and review staff performanceOther duties as assigned.
Knowledge, skills & abilities

General knowledge of all facets of information technology.The ability to interact with people of all levels in the organization.The ability to manage multiple tasks concurrently.The ability to plan and execute projects.The ability to be flexible and manage unpredictable situations.The ability to work with vendors/consultants/contractors.The ability to administer/support Microsoft Windows, Windows and Cloud based applications.Understanding of wireless technology.Understanding of satellite technology.Knowledge of network protocols, specifically IP.Knowledge of public safety operations.Knowledge of the capabilities and limitations of computer hardware.Knowledge of the methods and techniques of computer analysis and design.Knowledge of various programming languages including but not limited to CFML, JavaScript, XML, HTML Knowledge of data gathering software including but not limited to MYSQL, PLSQL.Ability to follow and provide oral and written instructions.Ability to prepare flow charts and diagrams.Ability to supervise, including planning and assigning work according to the nature of the job to be accomplished, the capabilities of subordinates and available resources; controlling work through periodic reviews; determining subordinates training needs and providing or arranging for such training; motivating subordinates to work effectively; determining need for discipline.Ability to plan and conduct training and instruction.Ability to work independent of supervision.Ability to work within, and support, a team environment.

Qualifications

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.

Substitutions:

I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

  • Information Technology Support Engineer

    3 weeks ago

    Milford, United States RightClick Full time

    Our client has been a trusted supplier of durable materials in the region for over three decades, consistently meeting their customers' fabrication and installation needs. They are looking for an IT Support Engineer who will be responsible for providing technical assistance and support to our internal team members. This is an onsite position based in New...

  • Information Technology Support Engineer

    3 weeks ago

    Milford, United States RightClick Full time

    Our client has been a trusted supplier of durable materials in the region for over three decades, consistently meeting their customers' fabrication and installation needs. They are looking for an IT Support Engineer who will be responsible for providing technical assistance and support to our internal team members. This is an onsite position based in New...

  • Sales Engineer in Technology Solutions

    2 weeks ago

    Milford, Iowa, United States RDI - R&D Industries, Inc. Full time

    Position Overview:R & D Industries, Inc. (RDI) is a well-established technology firm with over 40 years of experience. Our RDIWorks division is in search of a Sales Engineer to enhance our Managed Service Provider (MSP) team. As a prominent player in the region, our RDIWorks team collaborates with small to medium-sized businesses and large enterprises to...

  • Sales Professional for Technology Solutions

    7 days ago

    Milford, Iowa, United States R & D Industries Full time

    About the RoleR & D Industries, Inc. is seeking a highly skilled Sales Professional to join our team. As a Sales Professional, you will be responsible for identifying and pursuing new business opportunities, building relationships with existing clients, and providing exceptional customer service.Key ResponsibilitiesDevelop and execute sales strategies to...

  • Surface Mount Technology Machine Technician

    2 weeks ago

    Milford, Connecticut, United States Insight Global Full time

    Position Overview:We are seeking a skilled Surface Mount Technology (SMT) Machine Operator to enhance our operations. This role is critical in ensuring the efficient functioning of SMT assembly processes.Key Responsibilities:Oversee the smooth operation of SMT machinery, from setup to inspection.Interpret blueprints and technical drawings, utilizing tools...

  • Geographic Information Systems Analyst

    2 weeks ago

    Milford, United States Arcadia Towers Full time

    Arcadia TowersGIS Analyst – Milford, OH (On-site)Full-Time PositionArcadia Towers is an owner, developer, and manager of communication towers. Arcadia partners with schools, municipalities, commercial real estate, and property owners to develop and monetize wireless infrastructure on under-utilized real estate.By joining Arcadia Towers, you’re stepping...

  • Geographic Information Systems Analyst

    2 weeks ago

    Milford, United States Arcadia Towers Full time

    Arcadia TowersGIS Analyst – Milford, OH (On-site)Full-Time PositionArcadia Towers is an owner, developer, and manager of communication towers. Arcadia partners with schools, municipalities, commercial real estate, and property owners to develop and monetize wireless infrastructure on under-utilized real estate.By joining Arcadia Towers, you’re stepping...

  • IT Project Manager

    2 weeks ago

    Milford, United States Milton CAT Full time

    IT Project Manager Job Locations US-MA-Milford ID 2024-5252 Category Information Technology Type FT Non-Union (FTN) Overview Milton CAT is looking for an IT project manager based in Milford, MA that combines technical expertise with project management skills. As an IT Project Manager you will...

  • Case Manager

    2 months ago

    Milford, United States Milford Fire Department - Massachusetts Full time

    Per Diem, 8a-430pm varied days, as needed weekend and occ/ Holidays Statement of Purpose: In collaboration with other members of the healthcare team, the Case Manager is accountable for coordinating and facilitating the management of care for an assigned group of patients. The Case Manager ensures the provision of a well-coordinated individualized care...

  • Case Manager

    3 weeks ago

    Milford, United States Milford Fire Department - Massachusetts Full time

    Per Diem, 8a-430p varied days, as needed weekend and occ/ Holidays Statement of Purpose: In collaboration with other members of the healthcare team, the Case Manager is accountable for coordinating and facilitating the management of care for an assigned group of patients. The Case Manager ensures the provision of a well-coordinated individualized care...

  • Manager, Clinical Pharmacy

    1 week ago

    Milford, United States Milford Fire Department - Massachusetts Full time

    Please note that ther is a monthly staffing requirement plus every 8th weekend and occasionally holidays .Milford Regional Medical Center is a full-service, community and regional teaching hospital located in Milford, Mass. and serves patients from more than 20 towns in Central Massachusetts. The 149-bed medical center is a nonprofit, acute-care facility,...

  • Digital Marketing Manager

    3 weeks ago

    Milford, United States Total Mortgage Services Full time

    Job DescriptionJob DescriptionThe Digital Marketing Manager is responsible for developing and executing effective digital marketing strategies to increase brand awareness, generate leads, and drive customer acquisition for our mortgage business. This role requires a data-driven, creative, and results-oriented individual with a deep understanding of digital...

  • Digital Marketing Manager

    2 months ago

    Milford, United States Total Mortgage Services Full time

    Job DescriptionJob DescriptionThe Digital Marketing Manager is responsible for developing and executing effective digital marketing strategies to increase brand awareness, generate leads, and drive customer acquisition for our mortgage business. This role requires a data-driven, creative, and results-oriented individual with a deep understanding of digital...

  • Manager, Clinical Pharmacy

    1 week ago

    Milford, United States Milford Fire Department - Massachusetts Full time

    Please note that ther is a monthly staffing requirement plus every 8th weekend and occasionally holidays . Milford Regional Medical Center is a full-service, community and regional teaching hospital located in Milford, Mass. and serves patients from more than 20 towns in Central Massachusetts. The 149-bed medical center is a nonprofit, acute-care facility,...

  • Manager, Clinical Pharmacy

    2 weeks ago

    Milford, United States Milford Fire Department - Massachusetts Full time

    Please note that ther is a monthly staffing requirement plus every 8th weekend and occasionally holidays . Milford Regional Medical Center is a full-service, community and regional teaching hospital located in Milford, Mass. and serves patients from more than 20 towns in Central Massachusetts. The 149-bed medical center is a nonprofit, acute-care facility,...

  • Program Manager

    2 months ago

    Milford, United States LGC Clinical Diagnostics Full time

    Job DescriptionJob DescriptionCompany DescriptionLGC, Diagnostics & Genomics (D&G) seeks a driven critical thinker to join the Global Program Management and Operational Excellence Team (PM&OE) as a Program Manager. LGC D&G develops and manufactures a comprehensive portfolio of products, quality solutions and components for the extended life sciences...

  • Point of Entry/Emergency Department Case Manager

    2 months ago

    Milford, United States Milford Fire Department - Massachusetts Full time

    Per Diem, 9a-9:30P, as needed weekends and occ/Holidays Statement of Purpose: In collaboration with other members of the healthcare team, the Point of Entry/Emergency Department Case Manager (POE/ED CM) is accountable for coordination and facilitation of the management of care for ED patients, both inpatient & observation. The POE/ED CM is responsible for...

  • Operations Manager

    1 month ago

    Milford, United States Orangetheory - Franchise #0308 Full time

    Job DescriptionJob DescriptionBenefits:401(k)Dental insuranceEmployee discountsHealth insurancePaid time off Fix things, help others, and have fun! If you love saving the day, we have your dream troubleshooting job when you join the Operations team at Orangetheory Fitness!Who were looking for:The Operations Managers mission is operational excellence to...

  • Financial Solutions Sales

    2 months ago

    Milford, United States First Commonwealth Bank Full time

    As a First Commonwealth Sales & Service Manager reporting to a Branch Manager Business Banking you will live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer experience, and the role each employees plays in delivering on our Customer Service Promise every day. You have a...

  • Business Development Manager

    2 weeks ago

    Milford, United States Melink Solar LLC Full time

    Job DescriptionJob DescriptionJob Description –Business Development ManagerJob Summary:Melink Solar, a leading commercial solar EPC (Engineering, Procurement, and Construction) company specializing in designing and building solar arrays, is seeking a dynamic and experienced Business Development Manager to join our growing team.  This role requires a...