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Director of Housekeeper

2 months ago

Aurora, United States Stonebridge Companies Full time
City, State:Aurora, Colorado


The purpose of the DIRECTOR OF HOUSEKEEPING is to manage our housekeeping department in accordance with established guest service, cleanliness, and sustainability standards.


Essential Job Functions

  • Responsible for hiring, training and managing the performance of housekeeping staff and supervisors.
  • Plans, organizes, and assigns the cleaning of all guest rooms and public areas.
  • Monitors guest service scores via reports and guest comments for cleanliness, addresses any issues immediately and implements programs that meet or exceed brand benchmarks, in conjunction with AGM and GM.
  • Maintain accountability for all supervisors and room inspectors.
  • Ensures that all housekeeping team members have been thoroughly trained and are consistently following service standards and procedures.
  • Develops and executes incentives and programs that promote positive team members relations.
  • Develops weekly staff work schedules within budgeted labor guidelines to ensure maximum productivity and revenue while maintaining service standards and quality.
  • Conducts and maintains inventory of all linens, in-room amenities and cleaning supplies and place inventory orders when required.
  • Works closely with maintenance department to ensure that maintenance and repairs involving guest rooms and public areas are completed timely.
  • Ability to interpret and perform intermediate computer functions.
  • Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
  • Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths
  • Leads by example demonstrating self-confidence, energy and enthusiasm.
  • Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.
  • Work as Manager on Duty, when necessary.
  • Ensures compliance with all applicable laws and regulations.
  • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
  • Establishes guidelines so employees understand expectations and parameters.

Supporting Property Operations Function(s)

  • Takes proactive approaches when dealing with employee concerns.
  • Extends professionalism and courtesy to employees at all times.
  • Communicates/updates all goals and results with employees.
  • Meets semiannually with staff on a one-to-one basis.
  • Assists/teaches the team scheduling against guest and hours/occupied room goals.
  • Performs hourly job functions as needed.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Managing and Monitoring Activities that Affect the Guest Experience

  • Provides excellent customer service by being readily available/approachable for all guests.
  • Takes proactive approaches when dealing with guest concerns.
  • Extends professionalism and courtesy to guests at all times.
  • Responds timely to customer service department request.
  • Ensures all team members meet or exceed all hospitality requirements.
  • Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with Stonebridge core values.

Career Development opportunities:

  • Assists in performing required annual Quality audit with GM & AGM
  • Assures compliance with Stonebridge Internal Audit
  • Ensures a viable key control program is in place.
  • Ensures compliance with budget
  • Understands financial statements, activity reports, and other performance data.
  • Manage labor expenses to fit within budgets and/or updated forecasts.
  • Develop and execute Room's division budget and revenue forecasts. Develop and implement controls for expense management. Utilize labor management tools to schedule and control labor costs.

Position Requirements

  • High school diploma or equivalent.
  • 1 to 2 years of related experience in Housekeeping and Customer Service.

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.


Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.

Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.