User Experience Design Associate

4 weeks ago

Westerville, United States JPMorganChase Full time

Job Description
Join as a key team player in experience design, contributing to impactful user experiences in the digital financial space.
As an Experience Design Associate in Chase Consumer Banking, you will play a crucial role in conceptualizing, structuring, and detailing our offerings within the context of a broader user journey. Leveraging your developing knowledge of design and research practices, collaborate with senior UX leads to execute tasks and projects that align with established policies and procedures. Your work will have a direct impact on mid-sized features or small collections of features within a discipline, ensuring a seamless and inclusive user experience. Contribute to the team's decision-making process and help drive customer-centric innovation strategies. At the Associate level, demonstrate your proficiency in core experience design craft skills, while continuously developing your expertise in these and other design-focused areas.
Job responsibilities

  • Contribute to the design and development of user experiences for mid-sized features or small collections of features and ensure alignment with user needs and business goals
  • Apply interaction design principles to create seamless and engaging user flows and interactions across multiple platforms, such as web, mobile, and branch
  • Participate in iterative design processes, incorporate user feedback and insights to improve the overall user experience
  • Support the implementation of inclusive design practices taking into consideration diverse backgrounds and abilities to create accessible and user-friendly experiences
  • Help to gather information on market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking


Required qualifications, capabilities, and skills

  • 2+ years of experience or equivalent expertise in experience design or a related UX discipline within the digital product space
  • Previous experience in visual design and interaction principles, with a focus on creating aesthetically appealing and functional digital experiences
  • Demonstrated proficiency in storyboarding, wireframing, and prototyping to effectively communicate and refine design concepts
  • Familiarity with accessibility guidelines, inclusive design practices, and assistive technologies to ensure a diverse and inclusive user experience
  • Previous exposure to industry-standard design and prototyping tools (e.g., Figma, Sketch, or Adobe Creative Suite)


Preferred qualifications, capabilities, and skills

  • Ability to embrace challenges as opportunities, while being open to feedback and maintaining a positive attitude
  • Dedication to seeking ways to improve skills and gain a deep understanding of design principles
  • Passion for design and willingness to collaborate and share knowledge with teammates
  • Courage to take initiatives and ask questions
  • Experience prioritizing responsibilities and managing time effectively to meet deadlines


About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

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