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Senior Desktop Support Specialist

1 month ago

New Orleans, United States Tulane University Full time
Senior Desktop Support SpecialistSchool Of Business - Media & Information Technology

Location: New Orleans, LA

Summary

Provides consulting, training and support for all computer users in the Business School. Contributes to design and implementation of LAN based information systems and Intranet/Internet. Maintains records on hardware and software. Performs hardware repair and manages repairs by outside vendors. Assists in maintaining classroom technology and devices.

Required Qualifications

•Bachelor’s Degree in computer science, information systems or related computer technical field and 2 years’ directly related experience oOR•High School Diploma/Equivalent and 8 years’ directly related experience.

Preferred Qualifications

•Microsoft Administration associated with Intune and other MDM tools.•Macintosh configuration deployments tools and best practices.•Experience with Microsoft Intune, and other workstation management platforms.•Experience with incident management tools such as Service Now and Change Management.