Client Partner
3 weeks ago
Who We Are
Untold Fable is a global content production company challenging the way things are done to change them for the better. It’s not an easy road, but we’re not here for that. We’re here to make diversity in our industry the norm, not the exception; we’re here to work in completely new ways and to show how purpose and commercial success go hand in hand. This mission, coupled with our creative and production expertise, has cemented relationships with the world’s biggest brands, from Nike and Meta to Stella Artois and Bumble. Our varied projects will immerse you in diverse and fascinating subjects. So far we’ve delved into fitness, female health, film, finance, food, dating, education, music, alcohol.
Everything we want for our industry is reflected in Untold Fable itself. We support and champion each other internally as much as the production talent we commission. We foster an empowered culture where different people and perspectives can thrive at every stage of their careers; open minds are welcome, egos are not. We operate a hybrid, flexible working model, coming together in our amazing office in Clerkenwell, London and Brooklyn, New York, 1-3 days per week.
Our client roaster is growing each month working with companies such as: Nike, Bumble, HSBC, Tripadvisor and Meta.
Untold Fable is proud to be part of The AnalogFolk Group, therefore this role will at times collaborate with members of the AnalogFolk team working alongside strategy and creative to deliver brilliant work. Untold Fable has its own client base as well as the work we do in collaboration with AnalogFolk.
The role:
Following a successful entry into the US market in 2023, Untold Fable is looking for a Head of Client Services to join the team. Based in New York, this role will lead UF’s offering in the US and focus on ensuring existing clients receive a stand out service as well as grow a net new client base. We’re looking for a bright, articulate and driven individual as the role will involve contacting senior marketing clients to highlight the capabilities of Untold Fable and provide a reason for clients to agree to a meeting, to find out more about the company.
The successful candidate will be able to clearly articulate Untold Fable’s offering and identify its relevance to prospects with ease. They should be confident targeting senior clients (C-suite / senior management) by email, LinkedIn and phone; providing a positive impression of Untold Fable with every contact.We expect to add to the team throughout the year increasing Client Service capabilities and increase the size of the production team.
Responsibilities:
- Drive new business opportunities from new and existing Untold Fable clients. With a focus on the new.
- Assist the CEO in designing commercial strategic plans for how to grow revenue in the US
- Work with the NYC production team to ensure a smooth process, client satisfaction and repeat business
- Ensure that creative excellence is achieved through every brief, champion creative ideas and influence client's perceptions of creative work that delivers tangible and measurable ROI and value for their business
- Negotiating contracts and fees with marketing directors and client procurement personnel
- Reporting key financial and team data to the agency’s senior leadership, finance and human resources departments
- Maintaining a detailed awareness of relevant market trends affecting their accounts, and developments in the wider advertising and communications industry
Skills:
- Able to lead and inspire their team, the wider company, clients, and other external partners
- Excellent negotiation skills
- Creatively and commercially astute
- Extensive experience in and a passion for digital content and storytelling in general
- Experience growing and managing a team
- Highly articulate communication skills (verbal and written) and an accomplished presenter.
Experience:
- Experience working at a top agency or production company
- Experience in delivering best in-class content that have proven ROI for clients
- A passion for high-paced, fun and challenging accounts with incredible creative opportunity
- Always solutions focussed, championing and fostering innovative ways of solving problems with a zest for creative excellence
- Highly motivated, collaborative and entrepreneurial.
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