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Front Office Manager

2 months ago

Minnetonka, United States Minneapolis Marriott Southwest Full time

As Front Office Manager, you will lead our dynamic TEAM providing outstanding customer service, and delivering an exceptional experience to every guest at our hotel.  

TEAM Culture:

Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with company that values them. Our hope is that each day you'll uncover new reasons to love what you do

T.E.A.M = Together Everyone Achieves More

TEAM Benefits:

Bonus Eligible  401k Health/Dental/Vision/Life/Voluntary Insurance TEAM and Travel Discounts Vacation/Well/Holiday Pay Career Advancement Opportunity We are conveniently located within walking distance from multiple public transportation stations for easy commuting  

Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available.

Travel Discounts- With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&B discounts Get away to relax, visit family or see the World

What you will be doing: 

In this role you will be responsible for the training, coaching, and daily operations of guest services for the hotel. This includes the front desk, reservations, and audit as well as general guest services working side-by-side with the team daily. This position helps to set the tone for the guest experience and demonstrates leadership by setting the example of exceptional guest service.

As Front Office Manager you will work effectively as a team contributor on all assignments as well as works independently. The person in this key role is exceptional in communicating and coordinating work efforts with their team as well as others to achieve outstanding guest and team member satisfaction throughout the hotel. Performs quality work within deadlines with or without direct supervision.

Requirements to be successful in this role:

Previous 2+ years' of Front Office Manager experience in a luxury brand hotel environment  College degree or coursework in hospitality related field preferred Strong knowledge of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack) Fluency in English: additional languages preferred. Spanish language skills are beneficial Excellent verbal and written communication skills High energy with effective and influential people skills. Positive attitude and the desire to motivate others Strong leadership skills Superior interpersonal and customer service skills Reliable with the ability to multi-task and work under pressure Full availability is required, must be able to work varied hours including nights, weekends, and holidays

Source: Hospitality Online