Director - Issues Management

2 weeks ago

Sandy City, United States American Express Full time
American Express Director - Issues Management Sandy, Utah Apply Now

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

American Express National Bank (AENB) is American Express’ chartered national bank. Headquartered in Utah, AENB is the single largest entity within American Express’ business, currently representing more than 50 percent of the company’s Card Member Spending, nearly 90 percent of its lending, and more than 60 percent of its revenues.

The Director, Issues Management will drive the issues management process, including triage and execution, across the 1LoD for complex cross-LOB risk and regulatory initiatives. This role is essential in ensuring effective issue resolution and embedding accountability throughout the enterprise.

Responsibilities Include:

  1. Drive issues management, including triage and execution, across the 1LoD for complex cross-LOB risk and regulatory initiatives.
  2. Scope, triage (prioritize), and support the remediation of issues.
  3. Provide input on specific control enhancements related to 1LoD issues.
  4. Engage with key stakeholders, including business unit leaders, compliance officers, and regulatory bodies, to facilitate effective 1LoD issue management and resolution.
  5. Perform QA on documentation of issues/ORE types, urgency, severity, and impact (e.g., impact analysis), and investigate, as necessary, to understand and address root causes.
  6. Support and govern the end-to-end issue resolution process, embedding accountability.
  7. Drive execution on complex cross-BU issue remediation, working with BUCM and 2LoD ORM.
  8. Analyze trends in issues and events to identify potential systemic risks or control weaknesses in the enterprise and ensure lessons learned are integrated into future ORM practices.
  9. Prepare and present reports on 1LoD issue status, resolution efficacy, trends, and outcomes to senior management and governance committees.

Desired Qualifications:

  1. Extensive experience in issues management and remediation within a financial services context.
  2. Deep understanding of relevant regulations and proven success working with external regulators.
  3. Significant experience in a risk/control role within a GSIB or top 10 Category I/II bank.
  4. Excellent communicator and collaborator across a matrix organization, including various client-facing businesses, Global Risk & Compliance, Technology, Legal (GCO), Finance, Global Services Group, and Internal Audit.
  5. Proven ability to quickly identify mission-critical areas in an internal controls framework and prioritize work accordingly.
  6. Demonstrated track record in driving transformation and change across a global organization.
  7. Experience leading a global team.
  8. Exceptional organizational and problem-solving skills with attention to detail.
  9. Strong consultation, communication, facilitation, and presentation skills; ability to understand complex challenges and linkages and articulate them into actionable plans to drive results.

Qualifications

Salary Range: $130,000.00 to $205,000.00 annually bonus equity (if applicable) benefits.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.

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