Service Transition Manager

Found in: beBee S US - 2 weeks ago

Columbus, United States Safelite Auto Glass Full time

Does this position interest you? You should apply - even if you don't match every single requirement We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

Reporting to the Global Service Design and Manager, the role is accountable for delivering world class IT Service transition, specifically by ensuring that ALL projects and programs are effectively transitioned from project to IT run with minimal business disruption.

The Service Transition role will support the creation / ongoing development of the service transition processes and its subsequent operation. The role will work closely with the Transformation programs, Project Managers, IT Operations and Infrastructure teams and 3rd party resources also delivering service introduction functions within the portfolio.

The role will be Accountable for:

  • Supporting the creation/development of service transition process and best practice

  • Ensure IT Service Transition plans for new / changing services are produced and maintained

  • Supporting projects through the service transition process and ensuring all project stage gates have the prerequisite service transition deliverables to agreed quality levels

  • Ensure IT Services Run organization is appropriately setup to take on ongoing support of new or changed service

  • Support projects & IT Services through project go-live and hyper-care periods

What You'll Do:

  • Defining & maintaining service design and transition policy, processes, templates and deliverables

  • Planning of service design and transition activities against the active program of change within Belron

  • Ensure that all Programs & Projects follow service transition policy and processes

  • Work in conjunction with Global IT Service Design to ensure all programs have an effective IT Service Run capability clearly defined

  • Work in conjunction with Global IT Service Design to define the service requirements including SLAs, hours of operation, Non-functional requirements and perform gap analysis between standard support models and the requirements for new or changing services

  • Responsible for defining and agreeing the criteria needed to be passed prior to the project exiting hypercare support with the service organization and the project

  • Ensuring 3rd Party Service Integrators are effectively onboarded to Belron and ready to support hypercare and IT Service run activities

  • Ensure Belron Service desk is configured to support new programs or projects moving to IT Service Run.

  • Responsible for ensuring that the service organization, both internal and external, has the necessary training, documentation and processes to support the project implementation.

  • Manage the risk profile to ensure that all parties understand and sign off against any risks that have not been mitigated

  • Ensure that Service transition process definitions and will pass audit and compliance assessments, this includes managing the evidence repository for all transition activities as required


What You'll Need:

  • ITL knowledge is a must.

  • Project Management experience

  • Bachelor's degree or equivalent experience

What You'll Get:

  • Competitive weekly pay and bonus opportunities.

  • A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.

  • Annual tuition reimbursement.

  • View all our health, wealth and life offerings at .

#LI-CR3

#LI-Remote

--

Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

--

  • Service Transition Manager

    Found in: beBee jobs US - 2 weeks ago

    Columbus, Ohio, United States Safelite Auto Glass Full time

    Does this position interest you? You should apply - even if you don't match every single requirement We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.Reporting to the Global...

  • Bus Rapid Transit Engineer

    Found in: Talent US 2 C2 - 1 week ago

    Columbus, United States Appcast Full time

    Job SummaryAECOM is seeking a Bus Rapid Transit Engineer to be based in Columbus, Ohio to join our growing transit engineering practice.At AECOM, we’re delivering a better world. We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines,...

  • Service Manager

    1 week ago

    Columbus, United States Hogan Transportation Full time

    Job DescriptionJob DescriptionHogan Transportation is a 100-year-old full-service, multi-faceted transportation company operating throughout North America with a tradition of unparalleled, personalized service to clients, utilizing first-class equipment and advanced technology.Job SummaryThe Service Manager directly supervises and coordinates the activities...

  • CMN Specialist, Customer Service

    Found in: Talent US C2 - 2 weeks ago

    Columbus, United States Medical Service Company Full time

    Position: CMN Specialist, Customer Service Location: Columbus, OH Job Id: 1802 # of Openings: 1 MEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 70+ years! MSC is a 12-Time recipient of the  prestigious  NorthCoast 99 Award as a Top Workplace to work - 2023!...

  • Director - Case Management

    1 week ago

    Columbus, United States UpLevel Sourcing, LLC Full time

    Job DescriptionJob DescriptionDirector of Case Management [Georgia]Are you a seasoned healthcare professional with a passion for case management and a proven track record of leadership in acute care settings? Join our dynamic team as the Director of Case Management and play a pivotal role in providing top-notch patient care and ensuring seamless transitions...

  • Logistics Services Support Coordinator

    3 days ago

    Columbus, United States VetJobs Full time

    Job DescriptionATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set,...

  • Logistics Services Support Coordinator

    7 days ago

    Columbus, United States VetJobs Full time

    Job Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set,...

  • Service Manager

    1 week ago

    Columbus, United States CareerBuilder Full time

    ** Tecta America Corporation** ** Service Manager - Commercial Roofing** Columbus, OH 43085 **We need an experienced Roofing Expert to lead a dedicated Service team at a Leading Commercial Roofing Company. We need you to Join our Team!** **Our Worthington, OH Tecta America Team is looking for a Service Manager that is Big Picture Oriented--Someone who can...

  • Plant Assistant Manager

    2 weeks ago

    Columbus, United States Wade Linen Service Full time

    Job DescriptionJob DescriptionJob Reports To: Plant ManagerJob Summary: Supervise Employees in the plant production operationMajor Responsibilities/Activities:Manage hours and work performed to ensure product is properly processed on at timely basis. Address Attendance and performance deficiencies as needed for safe clean and productive department. Enforce...

  • Property Manager

    1 week ago

    Columbus, United States Vaco Full time

    CompanyOur client is a real estate owner and developer in Columbus. They build residential, industrial and commercial properties and do redevelopement as well. They are looking for a Property Manager to oversee day to day operations, financial reporting, and tenant relationships of certain assigned properties.RolePrepare annual financial plans, monthly...

  • Physician / Pain Management / Ohio / Permanent / Columbus area clinic seeking a Pain Management Phys

    Found in: beBee S US - 2 weeks ago

    Columbus, United States GO Staffing Full time

    Great opportunity near Columbus, OH to lead a hospital partnered Pain Management Clinic. We are looking for an experienced Physician to deliver customized responsible care plans to patients. Practice hours - M-F no nights, call or weekends. Physician will be offered a competitive compensation package to build the practice and eventually transition to your...

  • Hospice RN Transitional Care Navigator

    2 weeks ago

    Columbus, United States Capital City Hospice Full time

    Job DescriptionJob DescriptionCapital City Hospice is proud to be Ohio-made. Every decision we make about hospice care is made with patients and families in mind. Our team is rooted in the communities we serve and are dedicated to delivering the highest quality of care for our fellow Central Ohio residents.We believe that the best definition of care is...

  • Physician / Pain Management / Ohio / Permanent / Columbus area clinic seeking a Pain Management Phys

    Found in: beBee jobs US - 2 weeks ago

    Columbus, Ohio, United States GO Staffing Full time

    Great opportunity near Columbus, OH to lead a hospital partnered Pain Management Clinic. We are looking for an experienced Physician to deliver customized responsible care plans to patients. Practice hours M-F no nights, call or weekends. Physician will be offered a competitive compensation package to build the practice and eventually transition to your own...

  • Business Office Manager, Skilled Nursing Facility

    Found in: Talent US C2 - 1 week ago

    Columbus, United States Longterm Health Management Service. Full time

    Longterm Health Management Service. - Business Office Manager, Skilled Nursing FacilityA Healthcare company with multiple facilities in the state of Ohio is seeking a Business Office Manager for a facility in the Columbus, OH area.The Business Office Manager is responsible for maintaining corporate business office policies and procedures and direct...

  • HR Manager

    Found in: Appcast Linkedin GBL C2 - 4 days ago

    Columbus, United States Vaco Full time

    CompanyOur client is a car part manufacturer, and they are looking for an HR Manager to join the team and help to development and implement an excellent talent acquisition program. RoleDevelop and implement innovative human resources strategies aligned with the organization's vision and objectives, covering the entire spectrum of employee engagement from...

  • Service Sales Executive

    1 week ago

    Columbus, United States Ameresco Full time

    Job DescriptionJob DescriptionThe Building Automation Service Sales Executive is committed to supporting our Service Agreements business within our region.  They are responsible for driving service sales and revenue growth by promoting and selling Direct Digital Controls (DDC) systems and associated services to existing clients as well as new customers. The...

  • Office Manager/Customer Service

    2 weeks ago

    Columbus, United States E V Bishoff Company Full time

    Job DescriptionJob DescriptionDescription:The Office Manager is responsible for the smooth and efficient operation of the construction and maintenance scheduling and office functions for a commercial real estate company while providing excellent customer service to tenants. Previous scheduling experience is a plus. This is a fast-paced and detail-orientated...

  • Asset Management

    Found in: beBee S US - 1 week ago

    Columbus, United States JPMorgan Chase Full time

    The Asset Management, Client Service division is responsible for maintaining the Client Service vision, strategy and day to day management of over 1800 Asset Management clients across the Institutional, Sub Advisory, and Alternatives client businesses. Responsible for developing, maintaining, and managing client relationships while maximizing opportunities...

  • Construction Project Manager

    1 week ago

    Columbus, United States IAP DESIGN-BUILD LLC Full time

    Job DescriptionJob DescriptionPosition Description: Project Manager:IAP Government Services Group is a National Construction Management firm with an immediate opening for a Project Manager. As the Third-Party Administrator for the State of Ohio for Facility Repair, Maintenance and Minor Construction, IAP Project Managers work closely with the Director of...

  • Patient Care Resource Manager

    1 week ago

    Columbus, United States Ohio State University Wexner Medical Center Full time

    Scope of Position/Position Summary The Patient Care Resource Manager, PCRM, is a nurse case manager that facilitates patients through the health care system to include pre-admission through post discharge coordination of care, resources and services utilizing the nursing process. The PCRM monitors and coordinates the patient plan of care to enhance the...