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Help Desk Support Analyst
2 months ago
Join one of the world's most renowned global banks and trusted brand with over 200 years of continuously evolving financial services worldwide. You will work alongside some of the smartest minds in the industry who are excited to share their knowledge and to learn from you.
Contract Duration: 12+ Months
Required Skills & Experience 1+ year of helpdesk experience. MS Office Experience. Experience with VDI Support. WIN 10 experience. Good understanding of TCP/IP/DHCP/DNS Networks. Strong desktop support background with people management skills and wants to progress into a more high profile role within the sales and trading environment. What You Will Be Doing Take 40+ calls per day, plus the ability to work in between calls on other work as assigned. The Service Desk currently provides coverage 24x7 and implements a follow the sun model between Belfast and San Antonio. The shift pattern includes a regular late shift as part of the rotation and on occasion there may be a requirement for weekend coverage in support of our clients and other service desk projects. A combination of 1st line resolution over the phone as well as efficient 2nd line incident management techniques is needed to evaluate and implement changes for the business including implementing other changes across the Desktop environment and infrastructure it uses. Respond to inbound calls to the Premium Client Service Centre in a professional and efficient manner, dealing with and resolving as many desktop issues as possible over the phone and by remote console Be part of a team and be expected to support approximately 19000+ users with over 25000 desktops, plus laptop and Mobile devices.
