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Logistics Specialist

4 months ago

Allentown, United States Keurig Dr Pepper Full time

Logistics Customer Service Representative

 

Accountable for meeting customer expectations of the right product delivered on time. May support one or more distribution centers to fill internal and external customer orders or returns. Will identify issues related to available quantity and carrier scheduling to ensure the highest level of customer service possible.

 

Shift & Schedule:

This is a full time position on 1st shift Tuesday- Saturday 9:00am - 5:30pm. Flexibility to work overtime, weekends and holidays as schedule requires. Training will be Monday - Friday 8:00am - 4:30pm.

 

Responsibilities

Responsible for logistics scheduling using SAP, our warehouse manage system (EWM), and 3rd party scheduling software.Works in conjunction with warehouse, shipping and receiving to insure that on-time delivery meets or exceeds customer expectationsManaging customer accounts: tracking and tracing shipments & and resolving any shipping issuesOrder entryWell organized and ability to work independentlyAnswering phones & email; ability to prioritize and manage multiple tasks at onceOther duties as assigned