Customer Success Manager

4 weeks ago

New York, United States Regal.io Full time

ABOUT US:

Regal.io empowers businesses to add a human touch at key moments in their online experiences in order to win customers over and drive more sales. Our branded, event-driven calls and texts skyrocket answer rates by treating customers like royalty, and drive 25%+ more revenue. Growing revenue is the top priority for every C-level executive. Marketing spend and website optimization is table stakes already, and now the fastest growing businesses are adding a human touch to better convert website visitors. 100+ leading brands including Kin, Ro, Angi, Ethos, Fidelity Life, Career Karma and AAA use Regal.io to proactively engage their customers in real-time with event-driven calls and text messages, which result in higher conversion and more revenue.


Our team is led by industry veterans who previously built Handy (acq. by IAC / ANGI Homeservices in ‘18), and the rest of our team is made up of customer-obsessed, fun and hardworking team members across product, engineering, marketing, sales and more We share common set of values that we look for in every new hire:

*Customers are royalty

*Data beats opinion

*Fast-paced execution wins

*Growth mindset

*Enjoy the journey


Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings


ABOUT THE ROLE:


Regal.io is seeking a Customer Success Manager to own the post-sale experience for its fast-growing B2C customer base. The Customer Success Manager role is a key data-driven, consultative, client-facing growth driver within Regal’s rapidly scaling business.


As a Customer Success Manager at Regal, you will work with our high-growth customers to ensure they are gaining as much value as possible out of our platform. You’ll partner with executives, operations leaders, and sales managers to understand and achieve your customers’ revenue goals. You’ll run go-to-market strategy sessions to discover new ways Regal can drive incremental revenue for your customers. Further, you will work closely with leadership to share customer insights and ensure that the Regal platform continually improves to better serve our customers.

RESPONSIBILITIES:

  • Create consultative relationships with your customers to identify and discover new opportunities, use cases, and campaigns that grow revenue
  • Grow client contracts by delivering compelling data presentations and working through people, process, and technology obstacles
  • Drive early and successful renewals that yield durable, high-quality, well-negotiated contracts
  • Develop relationships with each customer at the executive, operational, and go-to-market team levels to build multithreaded account relationships
  • Partner with internal teams to oversee customer experience and rapidly address risks and opportunities

ABOUT YOU:

  • 2-4 years of experience at an early-stage start-up owning post-sale customer experience OR 2-4 years of experience in banking/finance OR 1-2 years of management experience
  • Excitement for ambiguity, experimentation, and not afraid to make mistakes
  • Track record of data-driven projects that drive and expand contract value
  • Strong communication skills across a variety of personas within an organization
  • Demonstrated ability to manage complex projects, like software implementations

BENEFITS/PERKS:

  • Competitive compensation packages, including early stage equity
  • 401k plan
  • Flexible PTO & 11 paid holidays
  • Medical, dental, vision insurance (80% covered by Regal for individuals and all dependents)
  • Paid parental leave
  • Growth Mindset learning and development stipend
  • Happy hours, team outings, & annual offsites
  • Pre-tax commuter benefits
  • Complete laptop workstation
  • & more

POSITION LOCATION & OFFICES:

This position is only available in New York City.


We have offices in NYC (HQ- NoMad) & Boston (Downtown/Financial). Hybrid roles are required in office T/W/TH and office optional M/F. Covid protocols and vaccination policy in place.


  • Customer Success Manager

    3 weeks ago

    New York, United States Artemis Talent Group Ltd Full time

    Customer Success Manager Location: New York Salary: Up to $170,000 depending on experience Skills : Customer Success, Customer Retention, Relationship Management, Account Management, Up-Selling, Cross-Selling, Compliance, Regulatory Reporting, Trade Surveillance, Market Surveillance, Communication Surveillance Artemis Talent have partnered with a Regulatory...

  • Customer Success Manager

    1 week ago

    New York, United States Thoughtly Full time

    **Customer Success Manager**: **Location**: Remote or Hybrid (Greenwich Village, NYC) **JOIN US IN BUILDING THE FUTURE OF AI AGENTS.** Hi - we're Thoughtly, the easiest way for businesses to build AI agents to handle their phone calls. We're backed by top investors and partners from New York to San Francisco. This is your opportunity to work at a...

  • Customer Success Manager

    4 weeks ago

    New York, United States EXPLO Full time

    Customer Success Manager Explo is looking for a Customer Success Manager to help manage and expand current accounts, while building the foundation for our Customer Success Organization as the first Customer Success hire at the company. You should be passionate about working with customers, have a interest in developing processes, and potentially building a...

  • Customer Success Manager

    2 weeks ago

    New York, United States EXPLO Full time

    Customer Success Manager Explo is looking for a Customer Success Manager to help manage and expand current accounts, while building the foundation for our Customer Success Organization as the first Customer Success hire at the company. You should be passionate about working with customers, have a interest in developing processes, and potentially building a...

  • Customer Success Manager

    6 days ago

    New York, United States Thoughtly Full time

    Job DescriptionJob DescriptionCustomer Success ManagerLocation: Remote or Hybrid (Greenwich Village, NYC)JOIN US IN BUILDING THE FUTURE OF AI AGENTS.Hi 👋 – we're Thoughtly, the easiest way for businesses to build AI agents to handle their phone calls. We're backed by top investors and partners from New York to San Francisco. This is your...

  • Customer Success Manager

    2 weeks ago

    New York, United States Trace One Full time

    Trace One is a global leader in Product lifecycle management (PLM) and compliance solutions within the process manufacturing and retail CPG space. With more than 30 years of industry expertise, we deliver innovative and scalable solutions that support the entire product manufacturing lifecycle and equip our customers to thrive in new markets. Serving more...

  • Customer Success Manager

    2 weeks ago

    New York, United States Trace One Full time

    Trace One is a global leader in Product lifecycle management (PLM) and compliance solutions within the process manufacturing and retail CPG space. With more than 30 years of industry expertise, we deliver innovative and scalable solutions that support the entire product manufacturing lifecycle and equip our customers to thrive in new markets. Serving more...

  • Customer Success Manager

    2 days ago

    New York, United States Trace One Full time

    Trace One is a global leader in Product lifecycle management (PLM) and compliance solutions within the process manufacturing and retail CPG space. With more than 30 years of industry expertise, we deliver innovative and scalable solutions that support the entire product manufacturing lifecycle and equip our customers to thrive in new markets. Serving more...

  • Customer Success Manager

    3 weeks ago

    New York, United States Trace One Full time

    Trace One is a global leader in Product lifecycle management (PLM) and compliance solutions within the process manufacturing and retail CPG space. With more than 30 years of industry expertise, we deliver innovative and scalable solutions that support the entire product manufacturing lifecycle and equip our customers to thrive in new markets. Serving more...

  • Customer Success Manager

    2 weeks ago

    New York, United States Trace One Full time

    Trace One is a global leader in Product lifecycle management (PLM) and compliance solutions within the process manufacturing and retail CPG space. With more than 30 years of industry expertise, we deliver innovative and scalable solutions that support the entire product manufacturing lifecycle and equip our customers to thrive in new markets. Serving more...

  • Customer Success Manager

    2 months ago

    New York, United States Integral Ad Science Full time

    We're looking to hire a passionate and motivated Customer Success Manager to lead satisfaction, retention, adoption, operations and revenue efforts across Integral Ad Science's partners. You will drive our approach to account success. You will be at the heart of our customer operations and a crucial part of our Customer Success team. **What You'll Do**: -...

  • Customer Success Manager

    1 week ago

    New York, United States Integral Ad Science Full time

    We're looking to hire a passionate and motivated Customer Success Manager to lead satisfaction, retention, adoption, operations and revenue efforts across Integral Ad Science's partners. You will drive our approach to account success. You will be at the heart of our customer operations and a crucial part of our Customer Success team. **What You'll Do**: -...

  • Customer Success Manager

    1 week ago

    New York, United States PermitFlow Full time

    **About PermitFlow**: We’ve raised $5.5m+ led by Initialized Capital, Y Combinator, and the founders and executives from Zillow, PlanGrid, Thumbtack, Opendoor, Bluebeam, Uber, Twitter, HubSpot, Procore, Yelp, Brex, and more. Our team is remote first and consists of architects, structural engineers, permitting experts, and workflow software specialists,...

  • Customer Success Manager

    2 weeks ago

    New York, United States FORTE Full time

    Job DescriptionJob DescriptionAs a Customer Success Manager, you will lead the effort in promoting our end-to-end platform solutions, with a focus on ensuring successful adoption and value realization for all of our customers. You enjoy the challenge of cross-team collaboration and will work alongside our Go-to-Market and Product teams to unify the customer...

  • Customer Success Manager

    3 weeks ago

    New York, United States FORTE Full time

    Job DescriptionJob DescriptionAs a Customer Success Manager, you will lead the effort in promoting our end-to-end platform solutions, with a focus on ensuring successful adoption and value realization for all of our customers. You enjoy the challenge of cross-team collaboration and will work alongside our Go-to-Market and Product teams to unify the customer...

  • Customer Success Manager

    2 weeks ago

    New York, New York, United States Catalyst Inc. Full time

    Company OverviewCatalyst is the world's most intuitive Customer Success Platform (CSP), and was built by an experienced group of industry leaders. Our software integrates with the tools that CS teams are already using to provide one centralized view of customer data. Customer Success Managers can subsequently take the right actions to prevent churn, increase...

  • Customer Success Manager

    2 weeks ago

    New York, New York, United States Catalyst Inc. Full time

    Company OverviewCatalyst is the world's most intuitive Customer Success Platform (CSP), and was built by an experienced group of industry leaders. Our software integrates with the tools that CS teams are already using to provide one centralized view of customer data. Customer Success Managers can subsequently take the right actions to prevent churn, increase...

  • Customer Success Manager

    1 week ago

    New York, United States Confetti LLC Full time

    Confetti is looking for a Customer Success Manager (CSM) to join our new and expanding Customer Success team. Pave the journey for the future of corporate events while leading the infrastructure that will support Confetti to achieve predictable revenue. This role will take our large and growing user base of nearly 8,000 customers (20,000+ teams!) and help...

  • Customer Success Manager

    2 weeks ago

    New York, United States Brightflag Full time

    The Opportunity Brightflag is the fastest growing company in the legal tech space and the #1 rated enterprise legal management product on G2. We're bringing a trailblazing product, which is truly differentiated, to a fast growing market. And we are continuing to invest heavily in product and customer success. This means that our customer success teams...

  • Customer Success Manager

    3 weeks ago

    New York, United States Brightflag Full time

    The Opportunity Brightflag is the fastest growing company in the legal tech space and the #1 rated enterprise legal management product on G2. We’re bringing a trailblazing product, which is truly differentiated, to a fast growing market. And we are continuing to invest heavily in product and customer success. This means that our customer success teams...