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Site IT Services Analyst

2 months ago

Waco, United States Mars Full time

Job Description:

Site IT Services Analyst | hybrid | Waco

Being a Mars Associate is all about opportunity. The opportunity to do the kind of challenging, interesting work that shapes the world’s best-loved brands. To work with real purpose, supported by talented, friendly people from all sorts of different backgrounds. And to access the tools, training, and experience you need to have a positive impact on our business, on the planet, and, most importantly, on your own career. Being a Mars Associate is more than a job. It’s the opportunity to start your tomorrow, today.

What are we looking for?

  • Undergraduate degree (MIS or Computer Science a plus).

  • ITIL Certification or demonstrated thorough understanding of ITIL.

  • Minimum of 3 years professional experience in Information Technology areas.

  • Strong customer orientation with a focus on delivery of value-added service.

What will be your key responsibilities?

  • Vendor Management – Manage 2 industry leading managed service provider to assure service delivery to all Mars operating markets in AP. This would require leadership in managing strategic partnership with our suppliers, engaging them into not only our operational but also innovation agenda. Work closely with the commercial team to identify the opportunities in terms of efficiency, cost effective and new operation model under the new normality.

  • Service Management – Operational excellence in all responsible areas including (End User Computing, Network, Server Rooms, Deskside Support & Local Service Desk, Digital Workplace & User Experiences, Security)

  • Engage with business leaders to ensure visibility of value delivered through Site Infrastructure services

  • Establish and ensure the delivery of Service Level Agreements across all major regional site infrastructure services in all AP Mars operating markets in AP.

  • Proactively drive, implement and take ownership of information and data security on all Mars Inc. sites within the region

  • Ensure compliance with Mars Digital Technologies global policies and technology standards within the region

  • Work closely with other core services and core capabilities teams to ensure timely deployment of global and regional infrastructure initiatives in the region.

  • Oversee proper management of software and hardware lifecycles in the region to ensure timely execution of upgrade / change and retirement procedures including asset management and license management

  • PMO/SMO – Leading regional PMO and SMO activities to streamline the process in AP region and align with global practice. 

What can you expect from Mars?

  • Work with over 130,000 diverse and talented Associates, all guided by the Five Principles.

  • Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.

  • Best-in-class learning and development support from day one, including access to our in-house Mars University.

  • An industry competitive salary and benefits package, including company bonus.

#TBDDT

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.