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Quality Assurance Specialist

2 months ago


Baltimore, United States Federal Aviation Administration Full time

The incumbent performs a combination of routine, multiple and varying assignments under the general direction of a manager or more experienced professional. Acts as a contributor or member of a team for projects within a defined area of responsibility.
Applies experience and detailed knowledge applicable to quality assurance (QA) programs, policies, processes, procedures and projects to plan and accomplish assignments. Assignments are in support of experienced professionals and include(s): collecting and analyzing data/information; identifying problems; working with management, experienced professional and others in the day-to-day operations; compiling and analyzing both Software and Hardware quality data; researching quality assurance requirements during procurement, production, and supply of material; supporting in the development of and assisting with the coordination of required changes to existing programs; assist in monitoring and evaluating the operation and effectiveness of the contractor quality assurance system during FAA procurement; collecting data to aid in the preparation of procedural guides and instructions to enhance the assessment of quality performance.
Demonstrates some independence in planning time and using assigned resources to accomplish task or projects. Analyzes the impact and effectiveness of supporting Software and Hardware QA programs and provides updates to management. Reviews and analyzes QA policies, procedures and regulations pertaining to QA systems operations. Assist a manager or experienced professional in the planning, implementation and maintenance of QA systems.
Contacts are primarily internal to the Quality Assurance group and Lines of Business within the FAA. However, the incumbent may have some contact with external customers on routine matters such as gathering information, explaining QA rules and regulations and discussing customers' situations.
Established policies/procedures provide guidance for most assignment, but some discretion is allowed to select the most appropriate approach(es). Receives guidance on selecting the best option from a manager or more experienced professional. Refers problems and work issues to a manager or more experienced employee when guidelines are not available or applicable.
Work is reviewed frequently during assignments and at completion to ensure timeliness, policy compliance, and alignment with the requirements of the projects and/or work activities. Work activities support the Acquisition Management System of the organizational unit, which affects project/program objective for the major subdivision and the LOB/SO. The work affects internal and external customers.