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Technical Support Specialist

2 months ago

Anoka, United States nVent Full time
We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

WHAT YOU WILL EXPERIENCE IN THIS POSITION:
  • Field technical inquiries for the operation, diagnosis, and repair of nVent/HOFFMAN air conditioners
  • Maintain a high level of internal and external communication via phone or e-mail
  • Submit repair quotations for non-warranty services
  • Collect, compile, and coordinate all support data and technical information required to accurately substantiate, submit, and recover warranty claims
  • Lead and/or participate in special projects
  • Process field service requests for customers
  • Works with Sales, Marketing, Production, Shipping, and other operating functions regarding product, delivery, or service matters


YOU HAVE:
  • AA technical degree or 2+ years of technical product-related experience preferred
  • HVAC or electrical product troubleshooting experience preferred
  • Experience in customer service or sales support
  • Knowledge of line and low-voltage electrical circuits and the ability to interpret and understand product drawings preferred
  • Skill in identifying root causes of problems/issues and developing recommendations for resolution
  • Strong verbal and written communication skills


WE HAVE:
  • A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
    • At nVent, we believe safer systems ensure a more secure world. We connect and protect our customers with inventive electrical solutions. We design, manufacture, market, install and service high-performance products and solutions for mission-critical equipment, buildings and essential processes. Our solutions are helping build a more sustainable and electrified world.
    • We are a $3.3B company with a dedicated team of more than 11,000 employees around the globe. Our comprehensive portfolio of enclosures, electrical and fastening, and thermal management solutions dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, RAYCHEM and SCHROFF.


  • Commitment to strengthen communities where our employees live and work
    • We encourage and support the philanthropic activities of our employees worldwide
    • Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money


  • Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being:
    • Innovative & adaptable
    • Dedicated to absolute integrity
    • Focused on the customer first
    • Respectful and team oriented
    • Optimistic and energizing
    • Accountable for performance


  • Benefits to support the lives of our employees


At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.

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