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Services Solution Manager

3 months ago

Detroit, United States Cornerstone onDemand Full time

The Service Solutions Manager is a key role within Cornerstone’s Global Services organization responsible for positioning and selling consulting services to our customers during and after a software sale. With your product and industry knowledge, you will carefully listen to a customer’s needs and goals, ask thoughtful questions and consultatively recommend service offerings and consulting projects that enable them to achieve their business objectives. By acting as trusted advisor to our customers during the software sales cycle and suggesting business-outcome focused consulting services, you will differentiate Cornerstone from our competitors and positions us as a long-term, trusted business partner.

This position requires a talented individual that excels in Service Solutions and consultative selling with a strong business acumen and technical aptitude.

In this role you will…

  • Participate in Sales Pursuits Partner with the Cornerstone Sales on net new software deals to position Global Services’ approach/methodology as a competitive differentiator in order to help win deals.

  • Recommend Services to Customers Work with customers to understand their underlying business objectives and talent strategies in order to recommend services that align and support their business objectives.

  • Scope Projects Via consultative conversations with customers, gather detailed business requirements needed for accurately scoping/pricing consulting work.

  • Determine Technical Approach Based upon customer’s technical requirements, collaborate with cross-functional teams to select and/or design the best integration technology and methodology for customer.

  • Create & Deliver Sales Presentations Create compelling sales presentations and proposals that are tailored to address the unique needs of a customer that showcase the value and benefits that Global Services will bring to their business.

  • Write and Negotiate Contracts Write and deliver detailed customer statements of work/service contracts. Negotiate service contract pricing and terms and overcome objections/obstacles to close deals effectively.

  • Maintain Product Mastery Develop a deep understanding of the Cornerstone applications and our competitive market to effectively position the value of Cornerstone solutions and services.

  • Partner With Sales Be the trusted advisor to Cornerstone Sales and Solution Consulting to develop optimal service strategies that win deals and create maximum value for customers.

  • Answer Questions During Sales Cycle Support prospect/customer questions throughout the sales cycle as it pertains to implementation processes and integrations capabilities.

  • Sell Services Into Existing Accounts Develop and manage service sales campaigns in existing accounts.

  • Manage/Exceed Sale Goal Build and manage a pipeline of opportunities to meet and exceed your sales goal.

You've got what it takes if you have...

  • Have a B.A./B.S. or equivalent professional experience or training

  • 5+ years of experience consulting with SaaS based technology or selling consulting/professional services

  • Experience managing multiple projects, tasks and customer priorities simultaneously

  • 5+ years of experience leading presentations, adjusting to audience, demonstrating complex concepts in a simplified manner

  • Ability to work in a diverse, fast paced environment while collaborating across functional and geographical teams

  • Experience developing trusted advisor relationships with customer , creating partnerships with sales and pricing consulting projects based on business requirements

Extra dose of awesome if you have.. .

  • Experience with Cornerstone products

  • Experience with Salesforce platform

  • Understanding of data transfer methodologies (API, Flat File, etc)

#LI-ET1

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com