Guest Service Representative

3 weeks ago

Seattle, United States The Westin Seattle Full time
Additional Information Pay: $24.68/hour, union benefits
Job Number 24073828
Job Category Rooms & Guest Services Operations
Location The Westin Seattle, 1900 5th Ave, Seattle, Washington, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Welcome To Our Family

As a world-class leader in the travel industry, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.The Impact You’ll Make

No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.     What You’ll Do

  • Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
  • Secure payment, verifying and adjusting billing as needed
  • Provide guests with room and hotel information, directions, amenities and local interests
  • Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
  • Complete cashier and closing reports, counting the bank at the end of each shift securely
  • Accept and record wake-up calls, delivering to the right department
  • Communicate any emergency, lost item or theft to proper security staff and/or authorities
  • Keep contingency lists in case of emergency and communicate any necessary messages Perks You Deserve

    We’ll support you in and out of the workplace by offering:

    • Team-spirited coworkers
    • Encouraging leadership
    • Support to live a life of wellbeing and happiness
    • Opportunities to serve and give back to the community
    • Discounts on hotel rooms, gift shop items, food and beverage
    • Recognition programs What We’re Looking For
      • A warm, people-oriented demeanor
      • A team-first attitude
      • A gift for paying attention to the smallest details

        This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.You’re Welcomed Here

        Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you’re important to us. You’ll make an impact in your role, and for that, you’ll be appreciated and valued.

        PREFERRED QUALIFICATIONS

        Education:                                          High school diploma or G.E.D. equivalent.

        Related Work Experience:                  No related work experience.

        Supervisory Experience:                     No supervisory experience.

        License or Certification:                      None


        The pay range for this position is $24.68 to $24.68 per hour. Employees represented by a union are eligible to participate in a union retirement plan, union health plan, and/or Marriott health and welfare benefit plan, depending on union affiliation. The position also offers discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

        Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

        At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ Begin your purpose, Belong to an amazing global​team, and Become the best version of you.

        Source: Hospitality Online

  • Guest Service Representative>

    3 weeks ago

    Seattle, United States Courtyard by Marriott Full time

    Courtyard by Marriott - 612 2nd Avenue [Front Desk Agent / Concierge] As a Guest Service Representative at Courtyard by Marriott, you'll: Welcome and greet guests upon arrival; Check guests in and out of the hotel; Provide information about hotel amenities and local attractions; Handle guest inquiries and resolve any issues or complaints; Assist with...

  • Guest Service Representative

    3 weeks ago

    Seattle, Washington, United States The Westin Seattle Full time

    Additional Information Pay: $24.68/hour, union benefitsJob Number Job Category Rooms & Guest Services OperationsLocation The Westin Seattle, 1900 5th Ave, Seattle, Washington, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementWelcome To Our FamilyAs a world-class leader in the travel industry, there's no...

  • Guest Service Representative

    2 weeks ago

    Seattle, United States Marriott International Full time

    Additional Information Pay: $24.50/hour Job Number 24075678 Job Category Rooms & Guest Services Operations Location Courtyard Seattle Downtown/Pioneer Square, 612 2nd Avenue, Seattle, Washington, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management Welcome to our family As a world-class leader...

  • Guest Service Representative

    3 weeks ago

    Seattle, Washington, United States Courtyard Seattle DowntownPioneer Square Full time

    Additional Information Pay: $24.50/hourJob Number Job Category Rooms & Guest Services OperationsLocation Courtyard Seattle Downtown/Pioneer Square, 612 2nd Avenue, Seattle, Washington, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementWelcome To Our FamilyAs a world-class leader in the travel industry,...

  • Guest Service Representative

    1 week ago

    Seattle, United States Marriott International Inc Full time

    Additional Information Pay: $24.50/hour Job Number 24075678 Job Category Rooms & Guest Services Operations Location Courtyard Seattle Downtown/Pioneer Square, 612 2nd Avenue, Seattle, Washington, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management Welcome to our family As a world-class leader in the...

  • Guest Service Agent

    2 weeks ago

    Seattle, United States Sonesta International Hotels Corporation Full time

    The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manage Guest Service, Agent, Operations Manager, Service, Guest, Hotel, Retail

  • Guest Service Agent

    3 hours ago

    Seattle, United States The Kimpton Hotel & Restaurant Group, LLC Full time

    Palladian Hotel Kimpton Hotels & Restaurants Belltown Seattle The hourly pay range for this role is $20.00 This range is only applicable for jobs to be performed in Seattle, WA. This is the lowest to highest pay scale we in good faith believe we woul Guest Service, Agent, Guest, Service, Operations, Hotel, Retail

  • Guest Service Agent

    4 days ago

    Seattle, United States The Kimpton Hotel & Restaurant Group, LLC Full time

    Palladian Hotel Kimpton Hotels & Restaurants Belltown Seattle The hourly pay range for this role is $20.00 This range is only applicable for jobs to be performed in Seattle, WA. This is the lowest to highest pay scale we in good faith believe we woul Guest Service, Agent, Guest, Service, Operations, Hotel, Retail

  • Area Guest Services Manager

    2 weeks ago

    Seattle, United States Hyatt Hotels Corporation Full time

    At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This role leads other associates by coaching, giving direction and may include trai Guest Service, Guest, Manager, Service Manager, Retail

  • Guest Services Host

    1 hour ago

    Seattle, United States Pacific Science Center Full time

    At Pacific Science Center, our mission is to ignite curiosity in every child and fuel a passion for discovery, experimentation, and critical thinking in all of us. Our colleagues are passionate lifelong learners who live our mission every day. Each of us commits to bring an inclusion, diversity, equity, and access (IDEA) focus in every aspect of our work....

  • Event Guest Services Staff

    3 hours ago

    Seattle, United States AEG Worldwide Full time

    For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises,...

  • Event Guest Services Staff

    2 days ago

    Seattle, United States AEG Full time

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present...

  • Event Guest Services Staff

    1 day ago

    Seattle, United States teamworkonline Full time

    For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises,...

  • Customer Service Representative

    3 days ago

    Seattle, United States ACG Seattle Full time

    Job DescriptionJob DescriptionWe recently partnered with Verizon and their new 5G product campaign, so our team is expanding rapidly. We are hiring and training a Verizon Customer Service Representative to manage the sales and customer accounts throughout Seattle and the surrounding boroughs. The Verizon Customer Service Representative will be the face of...

  • Guest Services Manager $65,000/yr

    3 weeks ago

    Seattle, Washington, United States Hilton Garden Inn Seattle Downtown Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Customer Service Representative I

    2 days ago

    Seattle, United States CRISTA Ministries Full time

    The Customer Service Representative I will provide God focused care for donors across all the ministries of CRISTA. Respond to inquiries via phone, e-mail and in person. Provide an exceptional donor experience through problem solving, active listenin Customer Service, Customer Service Representative, Representative, Salesforce, Processing, Project...

  • Customer Services Representative

    3 days ago

    Seattle, United States Molly Maid of Northwest Seattle - Holman Road Full time

    Job DescriptionJob DescriptionAs a Customer Services Representative, you are a key member of the team and represent Molly Maid on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.You are self-motivated, energetic, and enjoy...

  • Customer Services Representative

    3 days ago

    Seattle, United States Molly Maid of Northwest Seattle - Holman Road Full time

    Job DescriptionJob DescriptionAs a Customer Services Representative, you are a key member of the team and represent Molly Maid on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.You are self-motivated, energetic, and enjoy...

  • Customer Services Representative

    1 day ago

    Seattle, United States Molly Maid of Northwest Seattle - Holman Road Full time

    As a Customer Services Representative, you are a key member of the team and represent Molly Maid on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees. You are self-motivated, energetic, and enjoy helping people. You are driven...

  • Customer Service Representative

    3 days ago

    Seattle, United States Molly Maid of Northwest Seattle - Holman Road Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingCompetitive salaryPaid time off As a Customer Service Representative, you are a key member of the team and represent Molly Maid on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers...