Event Guest Services Staff

2 weeks ago

Seattle, United States AEG Full time
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer Position Summaries:
  • BOX OFFICE ATTENDANT
  • COAT CHECK STAFF
  • VENUE HOST
  • HOUSE MANAGER
1. BOX OFFICE ATTENDANT SUMMARY The Box Office Attendant is responsible for communicating information regarding the location, event, seating options, price structures, and other details to help guests select the best event ticket option. The Box Office Attendant will process ticket orders and collect payments.

PRIMARY RESPONSIBILITIES
  • Accurately and efficiently processes orders and collect payments from guests.
  • Follow cash handling and inventory procedures to ensure security of assets.
  • Greet customers with a positive and friendly demeanor.
  • Assist guests by providing information, answering questions, and processing requests.
  • Resolve customer concerns by providing superior customer service, utilizing common practices for resolution and escalating to supervisor when needed.
  • Provide upselling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events.
  • Contribute to the team dynamic by assisting coworkers, maintaining the facilities' cleanliness, and helping to develop and maintain a positive work environment.
QUALIFICATIONS
  • A minimum education level of: High School Diploma or its equivalency
  • A minimum of 1-2 years of cash-handling and related work experience
  • Excellent customer service skills
  • Must be able to work independently and in a team setting
  • Good communication skills to effectively communicate with customers and co-workers
  • Basic math skills
  • Must be responsible and professional
  • Effective decision-making skills
  • Demonstrated ability to work in a fast-paced environment
  • Must be self-motivated, reliable, and punctual
  • Available to work flexible hours, including nights, weekends, and holidays


PAY SCALE: $22.00 BONUS
  • These positions are not eligible for a bonus under the current bonus plan requirements.
BENEFITS
  • Event based positions are not eligible for benefits through AEG Presents.


2. COAT CHECK STAFF SUMMARY Coat Check Staff will act as one of the main providers of direct services to guests. They are responsible for various tasks such as checking coats in and out, selling concessions, and answering questions. Coat Check Staff will provide a variety of customer service duties on behalf of the venue in an expert, professional, and friendly manner. PRIMARY RESPONSIBILITIES
  • Operate the various coat check areas within established guidelines and procedures at the venue.
  • Greet guests, answer guest questions, resolve guest complaints, and direct guests to important areas of the venue (i.e., restrooms, ATM, ADA areas, VIP areas, merch, and concert area, etc.) and provide additional assistance whenever necessary.
  • Cash handling duties and reconciliation of bank.
  • Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
  • May be responsible for moving around to different positions to give breaks to other staff.
  • Collect lost and found items and provide guest services to patrons picking up lost items.
  • Sort and log lost items that are found in accordance with event protocol.
  • Perform other duties and responsibilities as deemed appropriate by Management.
QUALIFICATIONS
  • A minimum education level of: High School Diploma or its equivalency
  • A minimum of 1-2 years of cash-handling and related work experience
  • Ability to work in varying conditions
  • Ability to lift 25 lbs. without assistance
  • Positive attitude with superior customer service skills
  • Availability to work nights, weekends, and holidays as needed according to venue schedule
  • Ability to stand and walk for long periods of time
  • Must be self-motivated, reliable, and punctual
  • Previous experience working in events and knowledge of the music industry preferred


PAY SCALE: $19.97 BONUS
  • These positions are not eligible for a bonus under the current bonus plan requirements.
BENEFITS
  • Event based positions are not eligible for benefits through AEG Presents.


3. VENUE HOST SUMMARY The Venue Host will ensure a superior level of service is provided to all guests and will seat ADA guests and guests who have purchased VIP upgrades. Additionally, this position will monitor and report any policy and procedure violations regarding issues with guest behavior. The Venue Host will also communicate within the department and other departments related to ticketing, VIP guests, safety hazards, etc. PRIMARY RESPONSIBILITIES
  • Seat VIP guests and assist ADA patrons while complying with facility/event ADA requirements.
  • Ensure designated VIP and ADA areas are set up, clean, and ready for patron entry and assist with breakdown after event.
  • Respond to guest behavior issues.
  • Assist with patron issues or complaints and report any activities or behaviors that conflict with facility/event policy or code of conduct to House Manager.
  • Communicate with staff regarding responsibilities, ticketing, VIP guests, safety/hazards, and any issues that may occur during scheduled shows and performances.
  • Responsible to ensure breaks are taken and to ensure proper coverage while staff is on break.
  • Assist House Manager with special projects.
  • Settle merch with artists and collect the house merch cut.
  • May assist with private events.
  • Proactively monitor and engage with clients and provide the highest quality of customer service in a friendly and timely manner.
QUALIFICATIONS
  • A minimum education level of: High School Diploma or its equivalency
  • A minimum of 2-3 years of cash-handling and related work experience
  • Excellent interpersonal, communication, and problem-solving skills
  • Ability to work in a fast-paced environment
  • Must be self-motivated, reliable, and punctual
  • Must have a positive attitude and be team oriented
  • Available to work nights, weekends, and holidays


PAY SCALE: $22.00 BONUS
  • These positions are not eligible for a bonus under the current bonus plan requirements.
BENEFITS
  • Event based positions are not eligible for benefits through AEG Presents.


4. HOUSE MANAGER SUMMARY The House Manager will ensure a superior level of service is provided to all guests. Additionally, this position will monitor and report any policy and procedure violations regarding issues with guest behavior. The House Manager is responsible for show settlement and communicates within the department and other departments related to ticketing, VIP guests, safety hazards, etc. PRIMARY RESPONSIBILITIES
  • Monitor and report all policies and procedures violations.
  • Respond to guest behavior issues.
  • Liaise with onsite security and create deployment plans for venue posts.
  • Assist with patron issues or complaints and report any activities or behaviors that conflict with facility/event policy or code of conduct to General Manager.
  • Communicate with staff regarding responsibilities, ticketing, VIP guests, safety/hazards, and any issues that may occur during scheduled shows and performances. Monitor and respond to staff behavior / performance issues; report violations to General Manager.
  • Responsible for staff check-in to ensure clocking in/out, breaks are taken, and ensure proper coverage of staff in appropriate work areas during shows and performances while staff is on break.
  • Responsible for show settlement after conclusion of show.
  • Ensure artists and vendors are paid accordingly and submit information to accounting.
  • Ensure that all expenses are accounted for and have documentation.
  • Seat guests and assist ADA patrons while complying with facility/event ADA requirements.
  • Facilitate VIP packages including artist meet and greet.
  • May assist with private events.
  • Proactively monitor and engage with clients and provide the highest quality of customer service in a friendly and timely manner.
QUALIFICATIONS
  • A minimum education level of: High School Diploma or its equivalency (BA/BS Degree Preferred)
  • A minimum of 3-5 years of cash-handling and related work experience
  • Ability to effectively supervise, motivate, and lead a productive team
  • Proficient in Microsoft Office and ability to learn required business systems (Word, Excel, Outlook)
  • Excellent interpersonal, communication, and problem-solving skills
  • Ability to work in a fast-paced environment
  • Must be self-motivated, reliable, and punctual
  • Available to work nights, weekends, and holidays


PAY SCALE: $25.00 BONUS
  • These positions are not eligible for a bonus under the current bonus plan requirements.
BENEFITS
  • Event based positions are not eligible for benefits through AEG Presents.


AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

  • Event Guest Services Staff

    2 weeks ago

    Seattle, United States AEG Worldwide Full time

    For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises,...

  • Event Guest Services Staff

    3 days ago

    Seattle, United States Aeg Worldwide Inc Full time

    For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises,...

  • Event Guest Services Staff

    2 weeks ago

    Seattle, United States teamworkonline Full time

    For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises,...

  • Event Guest Services Staff

    2 weeks ago

    Seattle, United States AEG Full time

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present...

  • Event Staff

    6 days ago

    Seattle, United States Allied Universal Security Full time

    Allied Universal Event Services, North America's premier crowd management, event staffing, and consulting company, offers exciting careers that make you an integral part of the event excitement. Join a team that services thousands of entertainment venues like sports stadiums, concerts, convention centers, and more each year. Enjoy the flexibility of...

  • Temporary Event Staff

    1 month ago

    Seattle, United States Metropolitan Management Conference Services Full time

    Job DescriptionJob DescriptionWe are hiring temporary staff with a strong customer service background to support a Conference in downtown Seattle. We are seeking registration staff with strong computer skills. We are also seeking room monitors, badge checkers and ticket takers. Must be friendly and reliable. Early morning hours may be a requirement depending...

  • Guest Services Teammate

    7 days ago

    Seattle, United States Seattle Seahawks First & Goal Inc. Full time

    Job Title: Guest Services Teammate Location: Seattle, WA (Lumen Field) Rate of Pay: $22.75 / hour Shift Length: 4 - 8 hours per event on average *** This is an event-based position; therefore, you are only eligible to work a shift if our stadium is hosting an event *** Position Overview Lumen Field/ Seattle Seahawks is dedicated to creating a workforce that...

  • Guest Services Teammate

    6 days ago

    Seattle, United States Seattle Seahawks First & Goal Inc. Full time

    Job Title:        Guest Services Teammate Location:        Seattle, WA (Lumen Field)Rate of Pay:   $22.75 / hourShift Length:  4 – 8 hours per event on average*** This is an event-based position; therefore, you are only eligible to work a shift if our stadium is hosting an event ***Position OverviewLumen Field/ Seattle Seahawks is dedicated...

  • Guest Service Coordinator

    5 days ago

    Seattle, United States Seattle Aquarium Full time

    Job DescriptionJob DescriptionJOB POSTINGGuest Services Coordinator Posted: Open to internal and external applicants Reports to: Guest Services Supervisor Status: Full-time, hourly, benefitted positionHours of work: Variable working hours, including holidays and weekends. Schedule will consist of shifts mostly within the hours of 8am and 7:30pm. Regular...

  • Event Staff

    6 days ago

    Seattle, United States C+C Careers Full time

    ABOUT C+C When was the last time you thought you could make the world a better place? Imagine following through with your dreams and making that positive change happen. C+C is an award-winning integrated marketing agency all about changing behaviors for good. We help our clients motivate people to embrace a variety of social and environmental actions. Like...

  • Event Manager

    3 days ago

    Seattle, United States Bowlero Corporation Full time

    Overview: Imagine your ideal job. Now add bowling. And arcade games. And parties every day of the week. This isnt any ordinary office; its the beginning of a bowled new career as an Event Manager with Bowlero Corp. Our Event Managers know what it means to throw the perfect party. They manage a staff of Event Hosts who work diligently to ensure our event...

  • Retail Sales Lead

    7 days ago

    Seattle, United States Event Network Full time

    YOUR FUTURE BEGINS AT THIS PREMIER DESTINATION We believe The Experience matters. Imagine yourself helping our guests create memorable experiences...Now imagine yourself in a fun and rewarding Sales Lead role at our Woodland Park Zoo Gift Shop! Be a part of this fascinating must-see cultural destination located in Seattle, Washington - where guests...

  • Guest Services Skate Monitor

    5 days ago

    Seattle, United States Kraken Community Iceplex Full time

    Position Summary:The Guest Services Representative will support the Kraken Community Iceplex guest experience, point of sale front desk, and programming activity. This will include cross-collaboration with program leaders from youth hockey, adult hockey, figure skating, and in-venue events to maximize efficiency and customer...

  • Event Host

    7 days ago

    Seattle, United States Garage Full time

    Overview: Imagine your ideal job. Now add bowling. And arcade games. And parties every day of the week. This isnt any ordinary workplace; its the beginning of a bowled new career as an Event Host with Bowlero Corp. Applicants must be at least 18 years of age to qualify for a position. WHAT OUR EVENT HOSTS DO Our event hosts are responsible for keeping our...

  • Event Host

    7 days ago

    Seattle, United States Bowlero Corporation Full time

    Overview: Imagine your ideal job. Now add bowling. And arcade games. And parties every day of the week. This isnt any ordinary workplace; its the beginning of a bowled new career as an Event Host with Bowlero Corp. Applicants must be at least 18 years of age to qualify for a position. WHAT OUR EVENT HOSTS DO Our event hosts are responsible for keeping our...

  • Project Coordinator Event Execution

    4 weeks ago

    Seattle, Washington, United States Encore Event Technologies Full time

    The approximate hourly range is based on skills & experience is $29.29-$34.50 per hour. Position OverviewThe Project Coordinator is responsible for the technical execution of small events or a portion of a large event. This position will ensure successful and profitable execution of events by following PSAV event management standards and will partner with...

  • Event Host

    5 days ago

    Seattle, United States Garage Full time

    Job DescriptionJob DescriptionOverviewImagine your ideal job. Now add bowling. And arcade games. And parties every day of the week. This isn’t any ordinary workplace; it’s the beginning of a bowled new career as an Event Host with Bowlero Corp. Applicants must be at least 18 years of age to qualify for a position.WHAT OUR EVENT HOSTS DOOur event hosts...

  • Sales Associate

    2 days ago

    Seattle, United States Event Network Full time

    **Sales Associate - Woodland Park Zoo** 5500 Phinney Ave N, Seattle, WA 98103, USA Req #1415 Friday, January 21, 2022 We are passionate about adding value to the ultimate experience our guests enjoy while shopping at the most renowned cultural, experiential, and entertainment destinations across the United States. Be a part of this fascinating must-see...

  • Sales Associate

    4 days ago

    Seattle, United States Event Network Full time

    **Sales Associate - Woodland Park Zoo** 5500 Phinney Ave N, Seattle, WA 98103, USA Req #1415 Friday, January 21, 2022 We are passionate about adding value to the ultimate experience our guests enjoy while shopping at the most renowned cultural, experiential, and entertainment destinations across the United States. Be a part of this fascinating must-see...

  • Travel Event Staff

    7 days ago

    Seattle, United States Rush Team Apparel Full time

    Job DescriptionJob DescriptionRushTeamApparel is the Official Merchandise Supplier for some of the largest sporting events in the Pacific Northwest. We offer custom event merchandising both on-site and online. We are looking for motivated individuals who thrive in a fast-paced work environment for our Event Staff positions. Event Staff members will accept...