Guest Services Host

3 weeks ago

Seattle, United States Pacific Science Center Full time

At Pacific Science Center, our mission is to ignite curiosity in every child and fuel a passion for discovery, experimentation, and critical thinking in all of us. Our colleagues are passionate lifelong learners who live our mission every day. Each of us commits to bring an inclusion, diversity, equity, and access (IDEA) focus in every aspect of our work. Join our collaborative team and help steward our warm, welcoming, community-learning environment at PacSci.

As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we're invested in building teams with a wide variety of backgrounds, identities, and experiences. Data shows that women and BIPOC candidates more frequently do not apply to a job because they don't feel that they meet all of the qualifications listed. If you have some of the knowledge, skills, and abilities listed and you share PacSci's values and support our mission, we encourage you to apply.

Position Title: Guest Services Host

Department: Admissions & Guest Services

Reports to: Guest Services Supervisor

Pay Class: Part-time

FLSA Status: Hourly, Non-Exempt

The Guest Services Host is responsible for providing excellent customer service to Pacific Science Center visitors and customers. They ensure guests are welcomed and served in a manner that makes their experience memorable and consistent with Pacific Science Center's mission and values. They seek opportunities to enhance the guest experience by performing usher duties, accurately handling ticketing and concessions sales transactions, and sharing information about onsite operations programs and membership opportunities.

Both Regular and summer season Temporary positions are available.

Essential Duties & Responsibilities

* Customer Service: Provide an excellent guest experience by:
* Warmly greeting visitors as by facilitating entry, exiting and care guests via validation of tickets, and responding to guests needs in the Theaters.
* Monitoring guest communications via phone, email, and social media
* Responding to inquiries in a manner consistent with Pacific Science Center's mission and values
* Processing transactions in a quick, efficient, and helpful manner
* Proactively responding to individual needs with a positive attitude
* Being knowledgeable about our Membership program
* Tailoring recommendations according to group size, ages, interests, and time
* Sales Transactions: Conduct ticket and membership sales in accordance with Science Center procedures
* Operational Support: Contribute to overall operational functions by:
* Lending support and assistance to projectionists, laserists, supervisors and managers, informing them of security, first aid, lost person, and lost item situations.
* Promptly informing other departments, such as Facilities, Exhibits, and Custodial, of malfunctions, damage, or mess.
* Assisting in theater maintenance, quality control, and preparing spaces for guests between shows, including end-of-day cleaning and occasionally moving heavy items.
* Financial Integrity:
* Provides for the accurate tracking of PSC assets by properly receiving, storing, rotating and inventorying stock.
* Contribute to the maintenance of valuable PSC assets by guarding against the theft of property, performing routine maintenance and cleaning of property, and promptly reporting any malfunctions.
* Regulatory compliance
* Assure PSC is promoting hygiene and disease prevention by applying measures designed to protect public health while providing concessions sanitation and maintaining the cleanliness of the concessions sales area.
* Other duties as assigned.

Position Requirements: Knowledge, Skills, Abilities

Knowledge of:

* Best practices and principles of guest service industry, including creating positive impressions and interactions, conflict resolution and promoting safety.
* Effective daily operations in a public venue; including POS systems
* Content of exhibits, theaters, concessions, educational programming and Pacific Science Center operations
* Safety and security responses
* Familiarity with the Microsoft Office Suite

Skills:

* Outstanding customer service
* Speed and accuracy while handling money
* Basic computer skills
* Communication with guests of all ages and from diverse backgrounds
* Excellent oral communication skills
* Attention to detail and multi-tasking
* Adaptable to changing situations; responsive to time sensitive problem solving

Ability to:

* Maintain a positive attitude during times of stress
* Serve the public in a friendly and courteous manner
* Be dependable and punctual
* Relate well to diverse staff and customers
* Properly utilize appropriate resources when escalating guest issues

Qualifications

Required

* Must be able to work a flexible schedule including weekends, evenings and holidays.
* Previous cash-handling experience
* Food Handler's permit (must obtain within 14 days of employment)
* MAST card (must obtain within 14 days of employment)

Preferred

* High school diploma or equivalent preferred
* Previous usher or theaters experience
* Previous food handling experience

This position description generally describes the principle functions of the position and the level of knowledge and skills typically required. It does not constitute an employment agreement between the employer and the employee, and it is subject to change as the needs of the employer and the requirements of the job change.

Compensation

Pay is based on several factors, including market location, job-related knowledge, skills, and years of experience.

Starting Base Salary Range: $20.00/hour

In addition to base salary, part-time employees can expect the following benefits:

* 403(b) Retirement Savings
* Employee PacSci Membership

Pacific Science Center stands with those who are courageously fighting against hate, racism, and injustice. We recognize that not being racist is not sufficient. We must be actively anti-racist, and we commit to doing so. We prioritize inclusion, diversity, equity, and access in everything we do. Curiosity and critical thinking are essential to the dialogue and changes that need to happen.

Pacific Science Center complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at HRDepartment@pacsci.org.

Other details

* Job Family 1 Entry & Early Career
* Job Function Guest Services
* Pay Type Hourly
* Hiring Rate $20.00

Apply Now

* Pacific Science Center, 200 2nd Ave N, Seattle, Washington, United States of America

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