Customer Success Coordinator

Found in: beBee S US - 2 weeks ago

Charleston, United States Ceterus Full time

ABOUT US

Ceterus is here to empower small business entrepreneurs. Our focus on driving small business success pairs a rich understanding of accounting and financial analysis with an emphasis on development of user-friendly, sophisticated technology.

JOB SUMMARY

Our Customer Success Coordinator works directly with our customers via Zoom, phone, SMS, email and Zendesk. They answer questions, provide basic product support, and relay important feedback to the accounting team. Successful team members are self-starters who can jump in and learn quickly. Ideal candidates understand how an excellent customer experience contributes to the success of the company. A positive attitude and an even better set of people skills are musts. Ideal candidates will also be able to handle fast-moving, high-pressured situations while remaining calm and collected. Being a part of our Customer Success Team affords the opportunity to work and learn many different aspects of our growing company.

QUALIFICATIONS

What we're looking for:

  • Strong interpersonal communication skills
  • High level of emotional intelligence
  • Desire to help customers succeed
  • Professionalism
  • Attention to detail
  • Experience with Zendesk or similar, Salesforce and Asana, are desirable
  • Comfortable learning new web applications
  • Aptitude for time and schedule management
  • Sensitivity to confidential matters

EDUCATION & EXPERIENCE

  • Experience using QuickBooks Online would be a plus

Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Ceterus recognizes the value of diversity and inclusion in our workplace. We are committed to equal opportunity and believe that inclusivity benefits us all. We actively seek and consider all qualified employment applications without regard to race, color, religion, gender, age, national origin, disability, sexual orientation, sexual preference, partnership status, gender identity, pregnancy, childbirth, or related medical conditions and protected veteran status, status of participation in the U.S. Armed Services, or any other status protected by federal, state or local law.

Individuals who hold legal work authorization applicable to employment in the United States will be considered without regard to citizenship/alienage. Ceterus is an Equal Opportunity Employer, an e-Verify Employer and committed to Affirmative Action.

Ceterus encourages women, minorities, individuals with disabilities, and members or veterans of the U.S. Armed Services to apply.

  • Customer Care Coordinator

    1 week ago

    Charleston, United States The Citadel Military College of South Carolina Full time

    The Citadel, The Military College of South Carolina is seeking a Customer Care Coordinator in the Student Business Services Department. This role, under limited supervision, will assist with the daily operations of the Student Business Services offic Care Coordinator, Customer Care, Business Services, Coordinator, Processing, Communications, Retail

  • Commercial Construction Field Coordinator

    1 week ago

    Charleston, United States Access Services Full time

    Job DescriptionJob DescriptionOverview:Our Client is seeking an experienced Commercial Construction Field Superintendent to join our team. The ideal candidate will be responsible for coordinating and supervision of field operations, managing commercial construction project tasks and monitor material, manpower, safety and schedules. *This is a Full-time...

  • Service Coordinator

    2 weeks ago

    Charleston, United States Cross Technologies Inc. Full time

    Job DescriptionJob DescriptionJob Summary:This critically important office position is where communication, customer service, multitasking, and strong organizational skills merge to provide results for the customers and the business. A successful Service Coordinator works closely with the Service Manager, technicians, and customers to schedule installations,...

  • Customer Service Associate

    1 week ago

    Charleston, United States Insight Global Full time

    Insight Global is seeking a Customer Service Associate to join one of our roofing supply clients in one of their field offices in Wellford, SC. This person will act as support to the external sales team to help process customer orders and helping customers as they come into the store location to place orders.Day to Day: - Determining customers' needs and...

  • Sales Coordinator

    1 week ago

    Charleston, United States Insight Global Full time

    The purpose of the Sales Coordinator is to handle the daily operations for sales, administration, and marketing related functions as required by the Regional Manager. This includes constant and consistent interfacing with our client base and vendors to ensure smooth coordination of services from point of sale to timely delivery/pickup of equipment....

  • Sales Coordinator

    Found in: Talent US C2 - 2 weeks ago

    Charleston, United States Holiday Inn Full time

    Description We are hiring a Sales Coordinator. Our Sales Coordinators are important to the hotel’s success because they are a direct link between the front desk and our sales team. As the sales coordinator you are assisting our incoming reservation calls for groups and meetings, as well as assisting the sales team with contracts, room blocks and...

  • Account Coordinator, Prestige

    Found in: beBee S US - 3 days ago

    Charleston, United States PUIG, S.L. Full time

    The Opportunity Puig USA seeks an energetic, goal-driven Field Sales Account Coordinator to bolster our Mid-West Sales Team. This role supports Account Executives in optimizing sales and market share within their territory. Your role will involve orchestrating captivating in-store beauty experiences, ensuring retail staff are equipped and scheduled for...

  • Account Coordinator, Prestige

    Found in: beBee jobs US - 5 days ago

    Charleston, West Virginia, United States PUIG, S.L. Full time

    The OpportunityPuig USA seeks an energetic, goal-driven Field Sales Account Coordinator to bolster our Mid-West Sales Team. This role supports Account Executives in optimizing sales and market share within their territory. Your role will involve orchestrating captivating in-store beauty experiences, ensuring retail staff are equipped and scheduled for...

  • Customer Service Specialist

    2 weeks ago

    Charleston, United States Old South Carriage Co Full time

    Job DescriptionJob DescriptionOld South Carriage Company is searching for well-rounded Customer Service Specialists to help us deliver the best possible experience for each and every guest. Our talented customer service team have a direct, immediate impact on the success of Old South Carriage through friendly customer interactions, insightful tour...

  • Customer Service Specialist

    1 week ago

    Charleston, United States Old South Carriage Full time

    Old South Carriage Company is searching for well-rounded Customer Service Specialists to help us deliver the best possible experience for each and every guest. Our talented customer service team have a direct, immediate impact on the success of Old South Carriage through friendly customer interactions, insightful tour recommendations, accurate monetary...

  • Retail Customer Service Assistant

    3 days ago

    Charleston, United States Certas Energy Full time

    ** Retail Customer Service Assistant Charleston - Retail** **Job reference:** 001660 **Location:** Charleston - Retail **Closing date:** 28/02/2022 **Employment type:** Permanent **Department:** Retail **Hours per week:** 16 AddThis Sharing Buttons We currently have an opportunity for a Sales Assistant to work in our outlet at Charleston, Paisley. We have...

  • Customer Care Routing Specialist

    2 weeks ago

    Charleston, United States Professional Delivery Providers LLC Full time

    Job DescriptionJob DescriptionAbout Professional Delivery Providers, LLC: Since our founding, Professional Delivery Providers LLC has been known for quality services, exceptional efficiency, and the highest level of professionalism. No matter what service you are looking for, we guarantee to not only meet, but exceed your expectations and ensure your full...

  • Customer Service Advocate II

    1 day ago

    Charleston, United States Spectraforce Technologies Inc Full time

    Title : Customer Service Advocate II Location : Charleston, SC,29405 Duration: 3 months assignment Shift Onsite - Monday through Friday, 8am-5pm Duties: Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures....

  • Customer Service Advocate II

    1 day ago

    Charleston, United States Spectraforce Technologies Inc Full time

    Title : Customer Service Advocate II Location : Charleston, SC,29405 Duration: 3 months assignment Shift Onsite - Monday through Friday, 8am-5pm Duties: Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures....

  • Customer Service Advocate II

    Found in: Appcast US C2 - 1 day ago

    Charleston, United States Spectraforce Technologies Inc Full time

    Title : Customer Service Advocate II Location : Charleston, SC,29405 Duration: 3 months assignment Shift Onsite - Monday through Friday, 8am-5pm Duties: Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures....

  • Front Desk Coordinator

    1 week ago

    Charleston, United States Samet Full time

    ** Front Desk Coordinator** **Job Category****:** Administrative **Requisition Number****:** FRONT001529 Showing 1 location **Job Details** **Description** Our culture is built on teamwork and innovation. We encourage our Associates to be empowered when making decisions, and they can be confident that their voice will be heard. As a Front Desk Coordinator...

  • Admissions Coordinator/Onsite

    2 weeks ago

    Charleston, United States Southeastern College Full time

    Job DescriptionJob DescriptionOVERVIEW: The key role of Admissions Coordinators is to engage and on-board new students. The Admissions Coordinator is typically the first contact a prospective student has with Southeastern College. The nature of the rapport that is built with the student is often the deciding factor in the students decision to attend a...

  • Customer Service Advocate II

    2 weeks ago

    Charleston, United States Spectraforce Technologies Inc Full time

    Title: Customer Service Advocate II Location: Charleston, SC, 29405 Duration: 3 months assignment (Contract to Hire) Shift: ( Monday- Friday 8 am to 5 pm) Note: Interview conducted. Onsite Only (Must Be a Local Candidate) Duties: Provides prompt, accurate, thorough, and courteous responses to all customer inquiries. Inquiries may be...

  • Customer Service Advocate II

    Found in: Appcast US C2 - 2 weeks ago

    Charleston, United States Spectraforce Technologies Inc Full time

    Title: Customer Service Advocate II Location: Charleston, SC, 29405 Duration: 3 months assignment (Contract to Hire) Shift: ( Monday- Friday 8 am to 5 pm) Note: Interview conducted. Onsite Only (Must Be a Local Candidate) Duties: Provides prompt, accurate, thorough, and courteous responses to all customer inquiries. Inquiries may be...

  • Customer Experience Agent

    5 days ago

    Charleston, United States Safelite Full time

    The Field/Regional Service Representative is responsible for creating an exceptional customer experience through inbound calls from customers, policyholders, insurance agents, and/or auto glass shops. This organized and energetic professional delivers a seamless and memorable experience during every customer interaction. What Youll Get Competitive weekly...