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Customer Service Rep I

4 months ago

Dover, United States Chesapeake Utilities Corporation Full time
Description

Customer Service Representative I

Sanford, NC

What makes us great...

At the heart of our Company is a dedication to delivering energy that drives progress.  We put people first, work to keep them safe and build trusting relationships.

Benefits/what's in it for you?

  • Competitive base salary
  • Fantastic opportunities for career growth
  • Cooperative, supportive and empowered team atmosphere
  • Annual bonus and salary increase opportunities
  • Monthly recognition events
  • Endless wellness initiatives and community events
  • Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE
  • Paid time off, holidays and a separate bank of sick time

What you'll be working on....

  • Assist customers

  • Collect and reconcile cash.

  • Prepare daily reports and bank deposits.

  • Prepare work orders to be dispatched to operational personnel.

  • Print, reconcile and distribute reports and calculations.

  • Perform other related functions as assigned by the District Manager or Customer Service Manager.

  • Charge customer accounts for services rendered such as deliveries of propane, labor and parts.

  • Issue credits and adjustments when necessary.

  • Review figures to ensure proper accounts are being charged and billing is correct.

  • Reconcile daily payments that are received through the mail and cash drawers.

  • Reconcile all cash taken daily and prepare bank deposits.

  • Receive and transmit information to and from service, installation and delivery personnel.

  • Enter changes on customer's accounts

  • Prepare credit history checks for prospective customers.

  • Maintain customer and vendor files and store batches and reports.

  • Type correspondence.

  • Attend training seminars.

  • Order office and computer supplies.

  • Maintains good customer relations.   

  • Interprets, monitors and implements company policies, as they pertain to customer service.

  • Involvement with Public Assistance Programs.

  • Keeps abreast of any changes in documentation requirements, methods of payment and reconciliation of accounts in regards to Public Assistance programs and implements procedure for handling accounts and monies.

  • Maintains and processes deposits.

  • Review budgets to determine the need for increasing budget amounts.

  • Assist in preparation of the customer budgets.

Who you are....

  • High School Diploma required.
  • A minimum 2 years clerical or customer service experience is preferred. 
  • Excellent written and oral communication skills.  
  • Experience handling cash is required.   
  • Good math aptitude, collection techniques and some account knowledge.  
  • Strong computer aptitude and skills preferred. 
  • Experience with MS Office and other call center technologies. 

Read the full posting.