![Loram](https://media.trabajo.org/img/noimg.jpg)
Service Technician
1 month ago
Job Title: Service Technician
FLSA Status: Non-Exempt
Department: Loram Technologies
Reports to: Assistant Manager, Field Services LTI
GENERAL DESCRIPTION / PURPOSE:
The Service Technician position is responsible for providing customer service and maintenance functions to Loram customers within a specific region. Maintaining unit uptime to customer expectations is critical to customer satisfaction, railroad fuel economy, and railroad’s wheel/rail life.
New Hire Training Incentive: $1000 at 90 days & $1500 at 6 months (dependent on job performance).
ESSENTIAL JOB FUNCTIONS:
Customer Focus
- Build customer and supplier relations for improved products and services.
- Work with Sales Department to ensure customer expectations are met.
Functional/Technical Skills
- Service top of rail and gauge face lubricator units to specified guidelines.
- Perform lubrication service program for railroad customers.
- Uses logic and methods to solve problems to find effective solutions.
- Understand and adhere to general railroad and Loram operating rules.
Managing and Measuring Work
- Manage inventory held on maintenance vehicle through company processes.
- Plans work based on length and task difficulty, develops schedules, and anticipates and adjusts for problems to meet objectives.
- Able to work independently.
Written Communication
- Process work orders and complete all necessary delivery tickets, warranty paperwork, and returns through approved company processes.
- Proactive problem resolution
BEHAVIORAL COMPETENCIES:
- Communication
- Building Customer Loyalty
- Decision Making
- Customer Focus
- Planning and Organizing
- Work Standards
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