Front Desk Supervisor

2 weeks ago

Saint Louis, United States Caesars Entertainment Corporation Full time

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment provider.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

POSITION SUMMARY

The incumbent in this position is responsible for developing an environment that creates excitement for guests and employees, promoting and retaining a highly skilled work force. The incumbent is also responsible for coordinating and supervising the activities of the Hotel Front Office personnel to ensure quality guest service and adherence to safety standards.

GENERAL ACCOUNTABILITIES

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for specific positions.)

1. Trains, motivates, evaluates, supervises and assists in hiring staff to ensure that team members receive adequate guidance and resources to accomplish established job requirements.

2. Creates shift schedule and approve time when assigned by the Front Office Manager.

3. Supervises and directs guest check in and check out process and the provisions of transportation services to ensure that procedures are followed and that guests are helped quickly and in a courteous and safe manner according to Horseshoe St. louis standards.

4. Counsels, guides and instructs the Front Desk Agents in the daily performance of their duties and provides exceptional leadership.

5. Ensures the needs of guests are being met and are consistent with the standards established by Horseshoe St. Louis management. Attends to guests' complaints and requests as necessary and remains focused on quality guest services.

6. Run, work on, and file the Non-Zero balance report daily.

7. Run, work, and file on the Over-Credit report daily.

8. Count the Managers' Bank and cash in Paid Outs daily at the Main Cage.

9. Oversee the operations of the hotel as Manager on Duty in the absence of the Front Office Manager.

10. Bank out agents and verifies accuracy of Front Desk Agents' banks and audit.

11. Handling complex guest service situations such as room moves and unassigned reservations. Acts as communication center between guests and various internal departments to ensure guest satisfaction.

12 Perform other duties as assigned by management.

13. Coordinates with PBX, Reservations and Housekeeping to

ensure guest satisfaction.

14. Monitors equipment operations to ensure proper function; requests maintenance or revision as necessary.

15. Monitors stock par levels to ensure adequate supply levels are maintained; prepares supply orders as necessary.

WORKING CONDITIONS/ESSENTIAL FUNCTIONS

* Ability to effectively communicate in English with customers, outside contacts and all levels of employees.
* Ability to review written reports and observe job performance of subordinates.
* Ability to drive all company vehicles.
* Ability to use a typewriter, 10-key, etc.
* Ability to use a telephone.
* Ability to move effectively and efficiently around work area.
* Ability to be physically mobile, and stand/walk for 8 to 12-hour shifts.
* Excellent guest service and communication skills.
* Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibrations, crowds and air quality.
* Must present a professional appearance and demeanor at all times.
* Regular and punctual attendance is required.

This position is, at times, subject to varying levels of crowds, noise and smoke, the severity of which depends upon customer volume.

JOB QUALIFICATIONS

Supervisory experience helpful.

Demonstrated knowledge of front desk operations.

Knowledge of shuttle and transportation programs in a hotel/casino environment.

This knowledge and these abilities are typically acquired through the completion of a high school education or the equivalent and at least one year of front office experience and two years' experience in related areas in a hotel/casino industry or related experience. One year of supervisory experience is preferred.

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