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Loss Prevention Customer Service Associate

2 months ago

Brooklyn, United States Marshalls Full time

All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift is a new opportunity to Discover Different.

Pay Range: $16.00 to $18.25 per hour.
Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. Pay rate offered may be higher than posted range, depending on experience.

Opportunity: Contribute To The Growth Of Your Career

Supports the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body worn camera. Supports a positive customer shopping experience in the store and maintains a strong store partnership with store teams and loss prevention. Exercises sound judgment in decision-making to ensure their safety, the safety of others, and the protection of the Company brand. Adheres to Company policies and maintains and supports Company culture and values.

  • Maintains a proper and professional stance in the designated area at the front of the store
  • Act as a visual deterrent to prevent potential loss/dishonesty
  • Review and understand the Store Emergency Response Guide
  • Wear a complete Company approved uniform including a Body Worn Camera
  • Greet customers appropriately, demonstrate courtesy and respect
  • Establish and maintain a position at the front of the store or in a department
  • Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio
  • Observe and report any suspicious behavior or critical incidents to LP or store management
  • Perform a closing safety sweep of the store with a member of management
  • Adhere to all Company Policy and Procedure
  • Document required incidents in AIIM Case Management
  • Performs other duties as assigned

    Who We Are Looking For: You

  • Strong verbal and written communication
Sound decision making skillsAbility to take initiative and perform well independentlyPrioritizes/organizes workload and manages time effectivelyAble to stand for long periods of time0-2 years retail or security experience

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

This position has a starting pay range of $16.00 to $18.25 per hour.
Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Weâre reinventing retail and helping people discover that next find thatâs going to be their new signature look. You can be a part of their journey to look amazing.
Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different. In fact, thatâs what itâs like throughout the entire TJX family, which includes TJ Maxx, HomeGoods, Sierra, and Homesense.

Discover Different also means we embrace each otherâs differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.