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Associate Director, Customer Experience Innovation
3 months ago
We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making—and our story is still unfolding.
We’re here for it. We think you should be too. We’re looking for a driven professional with an inclusive mindset to join our team as the Associate Director, Customer Experience Innovation.
The Associate Director of Customer Experience Innovation will drive projects that deliver immediate conversion growth through service differentiation, while crafting a long-term vision that positions Crate and Barrel as a leader in the retail landscape. They are a strategic thought leader, tasked with identifying and implementing cross-disciplinary initiatives that propel Crate and Barrel’s digital retail business forward through adoption of new technologies and keen awareness of where customers are going.
This is a hybrid position that requires 4-days at the Northbrook, Illinois office
A day in the life as an Associate Director, Customer Experience…
What you’ll bring to the table…
Proven track record of success in developing and implementing innovative digital strategiesStrong understanding of digital retail best practices and the evolving customer journeyExpertise in data analysis and the ability to translate insights into actionable strategiesExcellent communication, collaboration, and presentation skills to inspire and lead cross-functional teamsDemonstrated ability to think strategically and develop long-term visionsPassion for staying ahead of the curve and embracing new technologiesWe’d love to hear from you if you have…
7 years of experience in Customer Experience, Marketing, or a related fieldBachelor's degreeExperience leading and managing innovationExcellent communication and collaboration skills to work effectively within cross-functional teamsStrong analytical and problem-solving skills#li-hybrid
