Guest Services Representative
4 weeks ago
PURPOSE: To ensure guests have a positive shopping and entertainment experience by acting as the mall's front-line guest service ambassador.
ESSENTIAL DUTIES AND RESPONSIBLITIES:
- Provide all callers and visitors to the guest service desks and kiosks with prompt and courteous service
- Greet guests in a professional manner, providing requested information efficiently
- Assist guests with the purchase of MOA gift cards, merchandise and rental items such as strollers and electronic carts
- Oversee monetary transactions using a computerized point of sale system
- Be able to account for all funds by accurately ringing sales and counting out
- Ensure that all monetary transactions are completed using established cash handling procedures
- Coordinate MOA lost and found program
- Listen to guest issues and direct the matter to appropriate staff for resolution
- Ensure overall cleanliness and safety of the work area
- May provide support in other work areas as needed
- Regular and consistent attendance.
- Other duties as assigned.
PREFERRED SKILLS, KNOWLEDGE AND ABILITIES:
- Must be at least 16 years of age
- High School Diploma or equivalent
- 1-2 years post secondary education preferred
- At least 2 years previous guest service experience
- Previous cash handling experience required
- Must possess outstanding guest service skills
- Excellent written and verbal communication
- Basic computer skills
PHYSICAL JOB REQUIREMENTS:
- Perform repetitive motion (using keyboard) - Frequently
- Stand and move - Frequently
- Reach at or below shoulder level - Frequently
- Stoop/Squat - Frequently
- Push/Pull -- Frequently
- Lifting/carry up to 40 pounds (strollers) -- Frequently
- Kneel and bend - Occasionally
- Reach at or above shoulder level -- Frequently
- Handle larger items such as boxes or packages (strollers) - Frequently
Pay type: Hourly
- Job Family MOA
- Pay Type Hourly
- Bloomington, MN, USA
*Mall of America® is an EEO employer: women, minorities, the disabled and veterans are encouraged to apply.
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