Service Tech II

4 weeks ago

Twin Cities, United States Andersen Full time

RENEWAL BY ANDERSEN SUMMARY 

Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team of skilled, passionate Difference Makers, caring for our team members' personal and professional growth, and celebrating our differences. We are committed to an inclusive and diverse workplace where all people feel respected, valued, and driven to realize their full potential. We always have opportunities for our team members to give back to the causes they're most passionate about, and as an Energy Star Partner of the Year for many years, Renewal by Andersen is committed to environmental health and sustainability. If you want to be a Difference Maker, Renewal by Andersen is the place for you.

 

SUMMARY:

Renewal by Andersen has an exciting opportunity for a Service Technician II to join our team in the Twin Cities market This position can be based out of Roseville, MN. The Service Technician II will provide superior customer service by performing repairs and maintenance service on RbA products. 


PRIMARY RESPONSIBILITIES:
* Service and repair previously installed RbA products * Analyzes customers situations, determine corrective action to be taken and verify the action has fixed the situation is as efficient and cost effective manner as possible; keep team members informed as needed of customer interactions and actions taken * Follows established Renewal processes, making recommendations for process improvement * Keeps service area neat and organized; inventory service stock area of warehouse; request material replenishment as needed; provide detailed information to Customer Service Representatives.   

*      MUST HAVE QUALIFICATIONS 

* High school diploma.

* Work experience with basic construction techniques; good knowledge of basic construction and building materials; knowledge of the terminology of the industry. * Demonstrated interpersonal communication skills; strong listening & empathy skills * Demonstrated ability to confidently handle confrontation/conflicts using a tactful and diplomatic approach; Ability to maintain perspective under demanding conditions. * Diagnostic skills: assessment, problem solving and decision making * Organizational skills for managing work schedules, job priorities, and stock levels. * Initiative; ability to work independently. * Demonstrated analytical problem solving and decision making skills; follow systematic approach in situational analysis and definition; arrive at acceptable solutions 

*      

   

CULTURE AND BENEFITS 

"Be Orange. Be You" is how we express our belief that by embracing our differences and empowering you, we'll be a stronger team able to accomplish what otherwise wouldn't be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowners love the most.** It's also why we're committed to supporting you to approach each day with a bright outlook. 

Benefits include, and are not limited to: 

*       Medical/Dental/Vision/Life Insurance  

*       Health Savings Account contributions  

*       Paid holidays plus PTO  

*       401(k) plan & contributions  

*       Professional development and tuition reimbursement opportunities  

*       Charity contributions 

*       Nationwide career opportunities 

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today. 

 


In 2024, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.  

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.

      Posting City: Roseville, MNPDN-9cf32417-e018-493e-b041-050d2da349ce

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