See more Collapse

Front Desk Agent

1 month ago

Shawnee, United States Holiday Inn Express Shawnee Full time
Compensation Type: Hourly Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

Holiday Inn Express Shawnee

4909 N. UnionShawnee, OK 74804 Overview:

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book. 
  • Be familiar with all in-house groups. 
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.
Qualifications:
  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

 

We have other current jobs related to this field that you can find below

  • Front Desk Agent

    4 months ago

    Shawnee, United States Rhwhotels Full time

    **RHW Hotels** **Front Desk Agent** **Shawnee, KS - Full Time** The purpose of the Front Desk Agent is to provide the utmost in service to hotel guests and staff while accommodating their needs/requests yet also balancing the interest of the hotel. The Front Desk Agent will maintain the hotel standards set forth by Marriott by coordinating with other...

  • Front Desk Agent

    1 month ago

    Shawnee, United States Holiday Inn Express Shawnee Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Supervisor

    2 months ago

    Shawnee, United States PetSuites Full time

    Company Overview: Our Pet Resort is part of a larger company called National Veterinary Associates ("NVA") that is made up of over 1000+ locations of veterinary hospitals and pet resorts. This is exciting as NVA has dedicated resources to growing our business and your role. The pet resorts industry is growing at a rapid pace and so is NVA. We are proud to be...

  • Group Customer Service Op. Lead

    2 months ago

    Shawnee, United States eDreams Odigeo SA Full time

    **Group Customer Service Op. Lead** **Job Description** Posted 3 days ago **eDreams ODIGEO** (www.edreamsodigeo.com) is one of the worlds largest online travel companies and one of the largest European e-commerce businesses. eDreams ODIGEO and each of its five leading brands Opodo, eDreams, Go Voyages, Travellink and Liligo have been instrumental in ushering...

  • Front Desk Coordinator

    4 weeks ago

    Shawnee, United States The Joint Chiropractic Full time

    Job DescriptionJob DescriptionAre you looking for a company you can grow your career with and advance in?Are you goal oriented, self-motivated & proactive by nature?Do you have a passion for health and wellness and love sales?If you have the drive, desire and initiative to work with a world-class organization, we want to talk to you. At The Joint...

  • Front Desk Coordinator

    3 weeks ago

    Shawnee, United States The Joint Chiropractic Full time

    Are you looking for a company you can grow your career with and advance in? Are you goal oriented, self-motivated & proactive by nature? Do you have a passion for health and wellness and love sales? If you have the drive, desire and initiative to work with a world-class organization, we want to talk to you. At The Joint Chiropractic we provide world class...

  • Front Desk Coordinator

    2 months ago

    Shawnee, United States The Joint Chiropractic Full time

    Job DescriptionJob DescriptionAre you looking for a company you can grow your career with and advance in?Are you goal oriented, self-motivated & proactive by nature?Do you have a passion for health and wellness and love sales?If you have the drive, desire and initiative to work with a world-class organization, we want to talk to you. At The Joint...

  • Information Support Analyst

    3 weeks ago

    Shawnee, United States State of Kansas Full time

    Employment Benefits : Comprehensive medical, mental, dental, vision, and additional coverage Sick & Vacation leave Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave Paid State Holidays Fitness Centers in select locations Employee discounts with the Retirement and deferred compensation programs Visit the...

  • Sales Representative

    4 weeks ago

    Shawnee, United States The WRS Group - Symmetry Financial Full time

    Job DescriptionJob DescriptionWe are actively hiring highly motivated sales professionals and those looking to start their sales career. We are a financial services agency partnered with Symmetry Financial Group serving clients nationwide in the areas of mortgage protection life insurance, whole life, term life, accidental coverage, retirement planning...

  • Sales Representative

    4 weeks ago

    Shawnee, United States The WRS Group - Symmetry Financial Full time

    Job DescriptionJob DescriptionWe are actively hiring highly motivated sales professionals and those looking to start their sales career. We are a financial services agency partnered with Symmetry Financial Group serving clients nationwide in the areas of mortgage protection life insurance, whole life, term life, accidental coverage, retirement planning...

  • Sales Representative

    2 weeks ago

    Shawnee, United States The WRS Group - Symmetry Financial Full time

    Job DescriptionJob DescriptionWe are actively hiring highly motivated sales professionals and those looking to start their sales career. We are a financial services agency partnered with Symmetry Financial Group serving clients nationwide in the areas of mortgage protection life insurance, whole life, term life, accidental coverage, retirement planning...

  • Sales Representative

    2 weeks ago

    Shawnee, United States The WRS Group - Symmetry Financial Full time

    Job DescriptionJob DescriptionWe are actively hiring highly motivated sales professionals and those looking to start their sales career. We are a financial services agency partnered with Symmetry Financial Group serving clients nationwide in the areas of mortgage protection life insurance, whole life, term life, accidental coverage, retirement planning...

  • Sales Representative

    2 days ago

    Shawnee, United States The WRS Group - Symmetry Financial Full time

    Job DescriptionJob DescriptionWe are actively hiring highly motivated sales professionals and those looking to start their sales career. We are a financial services agency partnered with Symmetry Financial Group serving clients nationwide in the areas of mortgage protection life insurance, whole life, term life, accidental coverage, retirement planning...

  • Customer Service I

    1 month ago

    Shawnee, United States Johnson County, Kansas Full time

    Overview: A career with Johnson County Government is more than just a job, it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a different kind of government because we care deeply about our community and each other. Committed to our shared values, we provide excellent public service, seeking...

  • Customer Rep Specialist

    2 weeks ago

    Shawnee, United States State of Kansas Full time

    Employment Benefits : Comprehensive medical, mental, dental, vision, and additional coverage Sick & Vacation leave Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave Paid State Holidays (designated by the Governor annually) Employee discounts with the Retirement and deferred compensation programs Position...

  • Night Auditor

    2 months ago

    Shawnee, United States Holiday Inn Express Shawnee Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Personal Trainer/Coach

    2 months ago

    Shawnee, United States Snap Fitness Full time

    Job Description:HATE SALES QUOTAS?  We’ve got this!We are seeking an energetic Personal Trainer to join our fast-growing team. The right candidate will have a passion for fitness, a desire to motivate others, and a fun upbeat attitude.  Our sales team is ready to fill your calendar full of hungry and motivated clients!  No more sales quotas so you can...

  • Personal Trainer/Coach

    2 months ago

    Shawnee, United States Snap Fitness Full time

    Job DescriptionJob DescriptionJob Description:HATE SALES QUOTAS? Weve got this!We are seeking an energetic Personal Trainer to join our fast-growing team. The right candidate will have a passion for fitness, a desire to motivate others, and a fun upbeat attitude. Our sales team is ready to fill your calendar full of hungry and motivated clients! No more...

  • Customer Serv Rep

    2 weeks ago

    Shawnee, United States City of Shawnee Full time

    Job DescriptionIf you are looking for a job with flexible scheduling to accommodate school, kids, or full-time employment, LOOK NO FURTHER! The Customer Service Representative position is a flexible part-time position at the Shawnee Civic Centre. This is a hybrid position of event/room set up and customer service duties. The position is responsible for...

  • Orthodontic Patient Coordinator

    1 month ago

    Shawnee, United States Kansas Youth Dental & Braces - a Benevis company Full time

    Overview: KC Dental & Braces Full Time Orthodontic Patient Coordinator Work for a company that is truly making the world a happier place, one smile at a time! At Benevis, we create over a million smiles a year in the communities we serve and believe that every person deserves access to quality, affordable dental care. This mission drives everything we do....