Technical Support Representative

1 month ago

Charlotte, United States Motion Recruitment Full time
Outstanding long-term contract opportunity A well-known Financial Services Company is looking for a Business Execution Associate in Charlotte, NC (Hybrid).

Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Contract Duration: 12 Months

Required Skills & Experience 6+ months of Business Operations, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, and/or education. Understanding of the call center environment has it has a very strict schedule to manage maximum coverage of the phones. Desired Skills & Experience Prefer call center experience. Customer Service orientated. Microsoft Office, proficient PC skills, adaptability and flexibility is a plus. Prior experience providing support with technology within a call center environment. Worked within a technical support role in the past Level 1 or 2 would be a good match for this position. General technology exposure and experience providing support across multiple platforms and environments will be helpful.
What You Will Be Doing Provide excellent customer service via the phone and have excellent written and verbal skills to support customer base. Participate in planning and executing a variety of programs, services, and initiatives, and monitor key indicators to ensure effective performance and control management of assigned operations or business groups. Review basic initiatives including policy or process changes, process improvements, technology enhancements, and conduct regular reviews to identify efficiencies and cost savings opportunities. Receive direction from leaders and exercise independent judgement while developing an understanding of policies and procedures, best practices, and initiatives. Collaborate and consult with mid-level managers or cross-functional business partners. Provide work direction to less experienced Strategy and Execution staff.

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