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Casino Host

1 month ago

Fife, United States Emerald Queen Hotel & Casinos Full time
Description

is responsible for building and nurturing relationships with preferred guests, ensuring their satisfaction and loyalty while driving revenue growth for the casino. Duties include acting as the main liaison between the casino and preferred guests, providing personalized service, and meeting their needs and preferences during their visits. This role involves coordinating with other casino departments to ensure seamless service delivery, handling sensitive guest information confidentially, and implementing strategies to increase revenue from preferred guests. Responsibilities also include enhancing guest loyalty through loyalty programs, exclusive perks, and personalized incentives, managing preferred player accounts, and other duties as assigned.

This full-time position features excellent employer-paid medical, dental, vision, and life insurance benefits.

Education:

High School Diploma or GED equivalent is required.

Experience & Requirements:

Must have a minimum of two years of experience in customer service or guest relations, preferably within a high-end or casino environment. Must have exceptional verbal and written communication skills. Must be proficient with computers and customer relationship management (CRM) systems. Must demonstrate superior guest service skills. Must be able to handle confidential information with discretion and professionalism. Must have experience in sales or upselling and knowledge of casino operations.

Physical Requirements:

Must have the ability to stand and walk for extended periods. Must have good manual and finger dexterity. Must be able to tolerate a smoke-filled environment.

Additional Requirements:

Must be able to work all scheduled shifts, including weekends and holidays.

Must be able to pass a pre-employment illegal drug screen and obtain a Class IIIA license as required by the Puyallup Tribal Gaming Regulatory Office and the Washington State Gaming Commission. The Emerald Queen Casino is an Equal Opportunity Employer. Indian Preference in hiring shall apply according to the policies adopted by the Puyallup Tribe’s Emerald Queen Casino.

Source: Hospitality Online

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