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Hotel F&B Manager

3 months ago

Sunnyvale, United States Domain Hotel Sunnyvale Full time
Job Summary

The Food & Beverage Manager is responsible for assuring attentive friendly courteous and efficient service in all F&B Outlets Room Service Lounge and Banquets ResponsibilitiesQualifications

  • At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
  • Must be proficient in Windows operating systems Company approved spreadsheets and word processing.
  • Supervisory experience required.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high pressure situations.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
  • Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions. Responsibilities
    • Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner.
    • Maintain regular attendance in compliance with Aimbridge Hospitality's standards as required by scheduling which will vary according to the needs of the hotel.
    • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
    • Comply at all times with Aimbridge Hospitality's standards and regulations to encourage safe and efficient hotel operations.
    • Comply with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR and First Aid
    • Maintain a warm and friendly demeanor at all times.
    • Be familiar with the organization of the hotel and know the function of each department.
    • Ensure training of all Food and Beverage/Banquet personnel using the steps to effective training according to Aimbridge Hospitality's standards.
    • Maintain follow-through of all guest requests problems complaints and/or accidents which occur in the Restaurant Room Service Lounge or Banquets.
    • Motivate coach counsel and discipline all F&B personnel according to company S.O.P.'s.
    • Review F&B staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
    • Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement.
    • Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to company standards.
    • Prepare and conduct all F&B interviews and follow hiring procedures according to company S.O.P.'s.
    • Prepare employee shift schedule according to the business forecast payroll budget guidelines and productivity requirements. Present the schedule with the Wage Progress Report to the G.M. weekly.
    • Ensure that wage progress and productivity reports are completed accurately and on a timely basis.
    • Conduct all 90 day and annual employee performance appraisals according to company S.O.P.'s.
    • Ensure implementation of all Aimbridge Hospitality's policies and house rules.
    • Assist in developing and ensure implementation of Food and Beverage promotional ideas.
    • Ensure all beverage costs are maintained to meet budget.
    • Focus the F&B Department on their role in contributing to the guest service scores.
    • Ensure compliance to company training using the steps to effective training according to Aimbridge Hospitality's standards.
    • Maintain company S.O.P.'s regarding purchase orders vouchering of invoices and checkbook accounting.
    • Develop initiate and promote sales including up selling programs for use by all service personnel.
    • Ensure Aimbridge Hospitality's service standards are maintained throughout the Food and Beverage/Banquet Department.
    • Participate in required M.O.D. coverage as scheduled.
    • Initiate all necessary F&B-related reports according to company standards.
    • Complete all Food and Beverage forecasting and budgeting in a timely and efficient manner.
    • Ensure that F&B employees are at all times attentive friendly helpful and courteous to guests all other employees and managers.
    • Ensure that the quarterly operating equipment inventory is done pars are evaluated and quarterly purchases are planned.
    • Maintain all Aimbridge Hospitality's S.O.P.'s concerning credit policies.
    • React to negative trends in market place by implementing food and beverage blitzes and promotions.
    • Organize and conduct monthly department meetings with restaurant and lounge staff and weekly F&B meeting according to Aimbridge Hospitality's standards.
    • Attend daily BEO meeting.
    • Conduct beverage purchasing as needed.
    • Purchase Food & Beverage operating equipment as needed.
    • Conduct monthly beverage inventories and reconciliations.
    • Ensure that the quality and presentation of all food products are according to Aimbridge Hospitality's standard.
    • Maintain a professional working relationship and promote open lines of communication with managers employees and other departments.
    • Oversee the operations of the Banquet department.
    • Use the hotel's P.O.S. system to print reports. Analyze reports generated.
    • Establish and maintain key control system.
    • Complete monthly meu analysis and submit to the Corporate Office.
    • Monitor and follow up on all Food and Beverage cash overages and shortages.
    • Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures.
    • Maintain an organized and comprehensive filing system with documentation of purchases vouchering schedules forecasts reports and tracking logs.
    • Complete all required correspondence in a timely and efficient manner.
    • Attend monthly all-employee meetings and any other functions required by management.
    • Maintain close communication links with all employees. Provide a motivating influence and seek input regarding food and beverage issues from employees. Ensure a high level of positive communication exists between the Food & Beverage and Food Production staffs.
    • Perform P.O.S. changes in menus or additions/deletions of servers as necessary.
    • Handle items for â€ÅLost and Foundâ€_ according to the standards.
    • Maintain required pars of all stock.
    • Review food sales for accuracy daily.
    • Perform any other duties as requested by the General Manager.

      Source: Hospitality Online