Assistant General Manager

2 days ago

Sunnyvale, California, United States HHM Hotels Full time

Job Summary

We are seeking an experienced Assistant General Manager to join our team at HHM Hotels. As a key member of our management team, you will be responsible for supervising and managing hotel departments, overseeing hotel operations, and ensuring exceptional guest service.

Key Responsibilities

  • Interview, select, train, schedule, coach, and support associates to ensure they perform in accordance with established brand or hotel standards and consistent with HHM core values.
  • Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
  • Assist the General Manager in preparation of forecasts and reports, and assist in the development, implementation, and monitoring of the budget to maximize revenue and minimize expenses.
  • Be aware of guest satisfaction scores and brand standards, and work toward increasing departmental and overall guest satisfaction.
  • Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow, and associate performance.
  • Oversee the property accounting functions, including accounts payable and receivable, house bank audits, petty cash, and tax.
  • Coordinate with the corporate accounting department to oversee payroll functions.
  • Oversee and ensure internal audit standards are met.
  • Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
  • Monitor and maintain the front office systems and equipment to ensure optimum performance.
  • Serve on the hotel's safety committee.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Follow sustainability guidelines and practices related to HHM's EarthView program.
  • Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.

Requirements

  • Associate or Bachelor's degree preferred.
  • Intermediate knowledge of overall hotel operations.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends, and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, and reaching.

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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