Conversion Integration Specialist

4 weeks ago

Indianapolis, United States Heartland Dental and Supported Offices Full time

Conversion Integration Specialist

 

Are you someone who can help support the nation’s largest Dental Service Organization and the offices we serve?  We are seeking an individual with a positive attitude who seeks opportunities and stimulates change.  

 

The Conversion Integration Specialist will provide training and support to affiliated Heartland Dental offices as they convert to company standard software (Dentrix) as well as supporting the company systems and partnership/support of operations management team.  

With more than 1,700 dental offices supported across 40 states, over 17,000 team members in our support, Heartland Dental has a proven track record of growth and success. We’re looking for professional individuals who are open, positive and mentally flexible to join our network of support.

To give you an idea of the team structure, you will work with IT field technicians and with Dental teams reporting to the Client Services Manager.


Below is an overview of the duties and responsibilities associated with this position:

  • Responsible for ensuring all training equipment and materials are onsite as needed and set-up
  • Evaluate current software and prepare office for conversion training
  • Successful presentation of conversion training within departmental guidelines
  • Able to adjust and adapt according to doctor and team learning needs
  • High-level partnership with Field Operations teams in supporting Heartland systems approved before conversion and maintaining current office protocols
  • Escalate issues through appropriate processes as directed by the Conversion Leadership team
  • Complete and ensure accuracy of all conversion data and processes, including detailed recap to Field Operations team and Conversion Leadership team
  • Clear and effective communication between offices/operations to support timely and effectively before, during, and post conversion.
  • Consistent format, guidelines, and forms for all conversion process
  • Have a high-level partnership with all Support Office and field technicians supporting through the conversion process
  • Support of an ROI/metric system to record success of offices after conversion
  • CANI on the presentation of the training and partnering with Field Operations teams to support the business and clinical education to ensure consistent message
  • Works closely with Field Operations teams and employees to improve working relationships, build morale, increase productivity and retention while in offices.
  • Presentation of training material to be consistent and updated with Heartland formats
  • Utilization of Bell leadership when working with other regions/offices during support of conversions promoting professionalism that represents the company well
  • Schedule travel and adhere to the company’s travel and expense policy expectations
  • Have a high level of professionalism with all interactions of our support teams including Field Operations

Minimum Requirements:

  • 90% Weekly overnight travel, 43 weeks, subject to change as needed
  • Experience in the dental field
  • Have been in a management role for 2 years or more
  • Strong computer skills, including experience with Microsoft products
  • Strong knowledge of Dentrix and understanding how to navigate the software
  • Recommended but not required, knowledge of other Practice Management Softwares.
  • Strong organizational skills, accuracy, and attention to detail
  • General understanding of HD systems
  • Ability to work well under pressure and prioritize multi tasks
  • Strong written and verbal communication skills
  • Strong leadership qualities, able to build rapport quickly
  • Be able to develop changes to content based on survey feedback as needed
  • Must be able to take initiative to make decisions while in the field during conversion
  • Must be committed and dependable - attendance and punctuality are high priority
  • Must be able to work in a team environment

Desirable Qualifications:

  • Practical knowledge of Dentrix and other dental practice management systems is a plus
  • Experience in assisting with conversions

We put our people first at Heartland Dental, and that shows in our generous benefits package.

Company retains the sole discretion to change the duties of the position at any time.

We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.

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