Senior Associate

4 weeks ago

Philadelphia, United States JPMorganChase Full time

Job Description
The Chase Rewards Team delivers loyalty user experiences that allow customers to redeem their Ultimate Rewards points. The Rewards Redeem General Manager & Rewards Engagement team is comprised of several redemption option verticals, including Gift Card, Point Transfer, Amazon Pay with Points, and Pay Yourself Back.
As a Senior Associate in Rewards you will be joining a high visibility strategy team, supporting the Gift Card program which includes overseeing 200+ merchants, launching monthly promotions, internal relationship management and supporting the strategy roadmap.
You will ensure customer engagement, business objectives and NPS while maintaining a strong controls environment. You will be working cross-functionally with several partners to deliver on product initiatives to drive decision making on areas of opportunity and investment.
Job Responsibilities:

  • Lead the compilation & execution of monthly promotions by working closely with external partner, Marketing, Operations, Product and Testing teams
  • Support internal (Freedom, Sapphire, Ink) and external (gift card vendor, merchant) relationships while executing gift card strategy against business objectives
  • Maintain roadmap for product vision and lead gift card marketing execution
  • Analyze campaigns against performance KPIs and find opportunities to optimize future performance
  • Assist with executive level presentations for senior management that communicate innovation roadmap strategies, financial impact, execution plans and customer experience
  • Work with Product, Operations, Finance and external partner to ensure contractual obligations are fulfilled
  • Optimize the customer experience and have a pulse on product backlog initiatives through working with Voice of the Customer and Product


Required Qualifications:

  • 3+ years of Business strategy or Product experience
  • Strategic insight and ability to identify business opportunities
  • Ability influence cross-functional internal and external teams
  • Analytical thinker with ability to interpret data to identify key insights that drive change
  • Effective communication and presentation skills
  • Bachelor's Degree or equivalent experience required


To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.

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