Manager, Fraud Prevention

2 days ago

Atlanta, United States teamworkonline Full time

Who We Are:

On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.

Endeavor is a global sports and entertainment company, home to many of the world’s most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

The Role and What You’ll Do:

This position will manage a team of Fraud Analysts and Chargeback Agents for On. You will assess potential risk exposure and identify key risk factors while reviewing and evaluating transactions to identify fraudulent activity. You will analyze large quantities of data patterns to isolate trends and implement rules to prevent attacks and/or account takeovers. You will work with internal partners and merchants to escalate and resolve issues and fraudulent activity. Interested candidates should have experience analyzing large sets of data, strong attention to detail, and the ability to handle high-volume situations.

  • Review and evaluate transactions to identify fraudulent activity

  • Knowledge of and experience with online payment processors, billing service providers, and tools/platforms/resources used to combat online fraud

  • Chargeback’s experience is helpful

  • Ability to maintain resiliency and handle ambiguity in a fast-paced, heavily customized environment with high profile, strategic enterprise clients

  • Knowledge of and experience with online payment processors, billing service providers, and tools/platforms/resources used to combat online fraud

  • Identify and assess key risk factors

  • Assess potential risk exposure

  • Utilize several computer programs and tools to assess risk of on-line transactions

  • Escalate fraud trends to internal partners and merchants

  • Document transactions to explain action taken

  • Adhere to established Screening Management Guidelines and Expectations to meet and exceed performance expectations

 

You Have These

  • Minimum 2 years of experience in Fraud Prevention

  • Minimum 4 years of experience managing, coaching, and training direct report

  • Knowledge of and experience with online payment processors, billing service providers, and tools/platforms/resources used to combat online fraud

  • Strong verbal and written communication skills focused on Guest Service and brand protection

  • Strong attention to detail with ability to handle and communicate in high-volume situations

  • Utilize several computer programs and tools to assess risk of online transactions

  • Ability to meet deadlines and prioritize deliverables

  • Excellent organization, analytical and critical ticket skills

  • Scheduling flexibility around high-exposure events (Super Bowl, Olympics, NCAA, amongst others) 

 

We’d Love If You Also Have These: 

  • Minimum 2 years of experience in Fraud Prevention

  • Minimum 4 years of experience managing, coaching, and training direct reports

  • Knowledge of and experience with online payment processors, billing service providers, and tools/platforms/resources used to combat online fraud

  • Strong verbal and written communication skills focused on Guest Service and brand protection

  • Strong attention to detail with ability to handle and communicate in high-volume situations

  • Utilize several computer programs and tools to assess risk of online transactions

  • Ability to meet deadlines and prioritize deliverables

  • Excellent organization, analytical and critical ticket skills

  • Scheduling flexibility around high-exposure events (Super Bowl, Olympics, NCAA, amongst others) 

 

How we work: 

Endeavor is at the center of sports, media, entertainment, and fashion and is a largely relationship-based business. To foster an environment of collaboration, develop our future talent, and build on relationships across leadership, peers, and teams, we work from the office 4 days per week/in a remote capacity. We see immeasurable value internally and throughout the core of the businesses we support.

 

Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

#LI-LL1

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world’s diverse voices.  

Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.

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