Housekeeping Manager

1 month ago

Bonita Springs, United States Hyatt Vacation Club at Coconut Cove Full time

Relocation Assistance Available

Education and Experience

  • High school diploma or GED; 1 year experience in the housekeeping or related professional area. 

Core Work Activities 

Supporting Housekeeping Operations and Budgets

  • Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. 

  • Inspects guestrooms on a daily basis.​
  • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. 
  • Inventories stock to ensure adequate supplies.
  • Supports and supervises an effective inspection program for all guestrooms and public space.
  • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
  • Ensures all employees have proper supplies, equipment and uniforms.
  • Communicates areas that need attention to staff and follows up to ensure understanding.
  • Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.

  • Schedules employees to business demands and for tracks employee time and attendance. 

  • Ensures employees understand expectations and parameters.

  • Observes service behaviors of employees and provides feedback to individuals.

  • Celebrates successes and publicly recognizes the contributions of team members.  

Providing and Ensuring Exceptional Customer Service

  • Sets a positive example for guest relations. 

  • Participates in the development and implementation of corrective action plans to improve guest satisfaction. 

  • Empowers employees to provide excellent customer service. 

  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. 

  • Responds to and handles guest problems and complaints. 

  • Strives to improve service performance. 

#Li Mm1​

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Source: Hospitality Online

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