Control Desk Specialist-Pain Clinic
4 weeks ago
The Control Desk Specialist is responsible for assisting the healthcare team with clerical duties and facilitates communication and contributes to patient care. Technical aspects of patient care are performed under the direct supervision of a Registered Nurse (RN). The Control Desk Specialist participates in scheduling of appointments and assisting with billing/charges for patient accounts. The Patient Care Tech assures that each patient and family he/she comes into contact with receives prompt recognition and assistance and is treated with the utmost courtesy.
Why UnityPoint Health?
Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
Benefits – Our competitive program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.
Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
Development – We believe equipping you with support and is an essential part of delivering a remarkable employment experience.
Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.
Hear more from our team members about why UnityPoint Health is a great place to work at .
Responsibilities:
Responsible for clerical duties of the clinic.
Greet all patients and families
Complete registration upon patient arrival
Phone management
Managing Work Queues: referrals and billing
Scheduling appointments
Patient chart management
Billing
assists in patient flow when clinic is busy
Rooming patients
Cleaning rooms
Stocking supplies
Qualifications:
High School Graduate
Previous clerical experience
Experiences with clinic or hospital based EMR preferred.
Good understanding or prior use of the following programs or ability to train quickly: Excel, Word
Clerical experience
Phone management experience
Able to multi-task and attention to detail
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