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GUCCI Store Trainer
1 month ago
Role Mission
Based in New York, the Gucci Store Trainer - Northeast will be responsible for the training and coaching of the Gucci Retail Selling Ceremony and the development of soft skills and product knowledge. The Store Trainer will work cross-channel to ensure the finest execution and implementation of learning strategies based on corporate directives, implementing instructor-led and eLearning training courses within their training area. The Store Trainer will partner with the training and store teams to identify training needs and curate training solutions to improve business KPI's. The Store Trainer will support and collaborate with various departments to ensure a sustained culture of learning and development.
Key Accountabilities
Support the training strategies within the Northeast market with a focus on improving behaviors and ensuring a consistent client experienceCollaborate with retail leaders and training team to create effective deployment plansCoach and train store leaders and client advisors through on-the-floor observation, providing feedback, and exemplifying the luxury service experienceDeploy trainings in store to achieve performance expectations of Global Retail Academy and regional business partnersWork with the business partners to assess training needs to define training priorities, supporting merchandising and client engagement focusesFacilitate learning and coaching sessions in store, classroom, and virtualMonitor and analyze business and training KPIs to identify learning solutions to impact sales and learning absorption
Key Requirements
Bachelor's Degree from an accredited four-year college or university preferredMinimum of one years' experience in a formalized training position with retail storesExperience in managing a retail businessAdditional experience in a client-facing role at a retail setting is desirableLuxury retail experience is preferredHighly developed interpersonal, verbal, and written communication skills, including outstanding presentation skillsAbility to communicate clearly, concisely, and persuasively with both large and small groupsMust be able to work independently and transparently, possessing the judgment to provide frequent, concise, and cogent management updatesAbility to effectively present information in a clear manner, demonstrate procedures and respond to questionsStrong interest in growing and expanding learning and development capabilitiesMust possess a positive, solution-oriented, and customer-focused attitudeSelf-starter with a proactive approach to resolving problems and issuesAbility to read, analyze, assemble, and compile information for reports, special projects, and surveysComfortable interacting with all levels of employees, treating all with dignity and respectOpen and receptive to employees and their learning and development needsStrong technical aptitude and expertise (Excel, Word, PowerPoint, Learning Management Systems)Up to 30% travel required throughout the NY-NJ market
Key Values for Ways of Working
Our values define who we are, what we stand for and how we act towards one another. We consider these our commitment to develop a stronger organization:
We Are Inclusive
We believe that diveristy in thought, background and skills enhances our capacity to create, collaborate and problem solve
We Are Respectful
We believe that all people are worthy and deserving of being seen and heard, using kindness as the power to transform every room we walk into
We Are Responsible
We believe that personal and professional growth thrives at the intersection of thoughtfulness and accountability
We Are Trustworthy
We believe that honesty, transparency, and integrity are the foundations for everything we do (essential to sustaining healthy, long-lasting relationships)
Key Behaviors to Amplify What We Do
Explore
Considerate Thinker
Sees the big picture and understands how own actions and decisions impact others and the organization as a whole
Solutions Developer
Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions
Deliver
Accountable Achiever
Actively gets things done, raising the bar for performance, and taking accountability for own actions
Agile Advocate
Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals
Connect
Connection Builder
Builds trust-based relationships across boundaries and encourages collaborationAdapts own style to communicate impactfully
People Enabler
Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person's uniqueness
Build
Continuous Learner
Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort
Talent Builder
Provides constructive and on-going feedback, coaches and helps others to achieve their full potential
Work Authorization
Qualified candidates must have the proper work authorization to work in the United States
Accessibility
Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle - starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at accessibility.americas@gucci.com .
When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.
Salary Range - New York City
For individuals assigned and/or hired to work in New York City, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.
A reasonable estimate of the current base salary range is $90,000to $110,000.
EOE M/D/F/V
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