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Manager - Restaurant VIP Lounge

2 months ago

Atlantic City, United States Bally’s Atlantic City Full time
Description
  • Supervise all dining room personnel within the dining facility, ensuring all policies and procedures are followed for providing proper service to guests
  • Maintain records of personnel performance, dining room labor costs, other expenses to china, glass, flatware, and current departmental time log
  • Schedule periodic food service employee meetings to ensure correct execution of restaurant policies
  • Schedule all room personnel in accordance with operating budgets and forecasts
  • Coordinate and direct the daily activities of employees in the outlet(s) including planning and organizing
  • Participate in strategic planning regarding the director of the outlet(s) including events, entertainment and community outreach that consider the market and local competition
  • Ensure all aspects of the assigned outlet(s) contribute to 100% guest satisfaction
  • Ensure food is prepared and served according to the desired portion and quality specifications
  • Advise customers on selection of food and beverage items
  • Ensure adherence to all Board of Health standards
  • Work closely with other departments to ensure seamless delivery of service for our guests
  • Anticipate and handle customer complaints or problems to ensure quality product delivery, customer satisfaction and repeat business
  • Understand the Collective Bargaining Agreement and work with union and Human Resources to follow proper processes for complaints and grievances
  • Assist with the training of new employees, hiring, orientation, training, and job performance for outlet employees
  • Ensure all areas are kept clean and in proper condition to provide a safe working environment for employees

    Other Duties as assigned

    Source: Hospitality Online