Server - Food Celebrity Casino Lounge

2 weeks ago

Kansas City, United States Bally's Corporation Full time
Description

Why Bally's?

  • Bally's Corporation is one of the world's leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain.
  • A career with Bally's means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So, if you want to be challenged in an exciting and fast-paced environment, this is the place for you.

The Role:

  • The goal is to offer exceptional "one-on-one" Guest Service with promptness and responsibility, aiming to deliver unforgettable experiences that evoke a feeling of comfort and belonging for each guest, on every occasion. We achieve this by consistently executing all tasks to the highest World Class service standards.

Responsibilities:

  • The primary responsibility of the VIP Server is to make sure that all the guest's needs are met in a prompt, professional, and efficient manner.
  • With a professional appearance, the VIP Server is responsible for responding to guest's needs, requests, complaints, and other unusual situations.
  • Take food and beverage orders from guests using "one-on-one" world class service.
    Provides personalized service and uses guest name.
  • Reviews with Casino Host all VIP reservations and gets familiar with the guests they are to service during their shifts.
  • Works daily with the Culinary Department, to learn daily food items & how they are prepared for our VIP guests.
  • Process guest orders to provide an experience that exceeds their expectations.
  • Observes guests to ensure satisfaction and responds to additional requests.
  • Maintains a clean and professional appearance at all times.
  • Takes orders for drinks, both alcoholic and non-alcoholic, and garnishes and serves drinks.
  • Maintains strict cleanliness of the Lounge by clearing dishes from tables within set timeframe, keeps food display and counter where food is served clean at all times and notifies proper department if assistance is needed in cleaning.
  • Maintains a very clean & organized Micros station and rings in all drinks served to guests.
  • VIP Server should arrive on time and ready to work.
  • Ensure the safety and security of team members and customers.
  • Comply with all policies and procedures established by Bally's Kansas City Casino and departmental management.
  • Other duties as assigned or any reasonable request from any member of manager and supervisors.

Qualifications:

  • College Degree or strong career background in guest service field is preferred.
  • Two years food and beverage service, preferably in the casino industry or up-scale setting.
  • Must possess vast knowledge of food & beverages, both alcoholic and non-alcoholic, to include wine, champagne, cordials, single malt scotches, & aperitifs.
  • Able to work in an upscale environment, in a friendly upbeat manor.
  • Must be able to multi-task and work successfully with little to no supervision
  • A Missouri Gaming Commission occupational license required.
  • Must be able to work any assigned shift, including late nights, weekends, holidays, and overtime.
  • Must be able to initiate conversation in a professional, friendly and respectful manner.
  • Must present a professional appearance that guests will find approachable.
  • Must know or have the ability to learn all casino and facilities special events and player events, and local attractions.
  • Must attend all VIP training classes and obtain a 90% or better on final exam.
    Excellent customer service skills.
  • Read, write, and understand simple instructions.
  • Communicate appropriately with all departments and fellow team members.
  • Understand and adhere to all liquor control laws and regulations, sanitation and health department regulations for
  • safe handling of food and alcohol, and any other federal, state, and/or local regulations.
  • Effectively handle situations that may arise due to intoxicated patrons.
  • Accurately perform all assigned job duties in a high-volume, fast-paced environment under frequent time pressures.

What's in it for you:

  • Competitive salary with annual performance reviews
  • Comprehensive health coverage plan that includes medical, dental, and vision
  • 401(K)/Company Match
  • Employee Stock Purchase
  • Access Perks and Childcare Discounts

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications
Education High School (preferred)
Experience Excellent people skills with a friendly attitude. (preferred)
1 years: Patience and customer-oriented approach. (preferred)
1 years: Attention to cleanliness and safety. (preferred)
1 years: Hands-on experience in cashier duties. (preferred)
1 years: Proven restaurant serving or waitering experience. (preferred)
Skills Problem solving (preferred) Customer/ Client Focus (preferred) Communication (preferred) Collaboration (preferred) Active Listening (preferred)

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