HCVR Supervisor, Food Service-FC

4 weeks ago

Murphy, United States TCGE Full time

Description

Harrah’s Cherokee Valley River Casino & Hotel Position Description

POSITION TITLE: Supervisor, Food Service

DEPARTMENT: Food and Beverage (Landing Café, Employee Cafeteria, Food Market, Gordon Ramsay)

GRADE/FLSA STATUS: S15- Exempt

BADGE TYPE/COLOR: Key - Blue

REPORTS TO: Manager, Restaurant

SUPERVISES: Dual Rate Food & Beverage Cashier, Service Person, Dining Attendant, Food Service Associate, Bartender, Food & Beverage Cashier, Food & Beverage Host, Barista, Senior Barista (The positions listed include all Food & Beverage outlets. Actual positions will vary by outlet)

JOB SUMMARY:

Manage the day-to-day operations of restaurants.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Ensure food and beverage products meet standards and make appropriate changes when necessary
• Continuously improve service by evaluating service breakdowns using guest feedback, data, and behavior
• Communicate service breakdowns and facilitate opportunity-seeking meetings to consistently involve all team members in service improvements
• Address service breakdowns and follow up to ensure guest satisfaction
• Resolve all guest complaints and relay to manager
• Ensure that adequate supply levels are maintained
• * Responsible for the development and maintenance of department procedures and guidelines
• Assist in the maintenance and development of procedures for food service and menu items for maximum customer satisfaction
• Prepare schedules and station breakdowns
• Conduct pre-shift meetings to communicate important information
• Conduct end of shift banking functions
• Assist cashier functions of voids and overrides
• Build relationships by greeting guests and staff with a warm, friendly verbal greeting and maintaining an upbeat positive attitude
• Take personal responsibility for creating an atmosphere of luck and positive energy with gestures and sustain enthusiasm from one interaction to the next
• Build relationships with customers
• Prepare prep lists
• Serve as communication liaison to subordinates and to Assistant Restaurant Manager
• Responsible for timely delivery of comp requests from VIP services and other casino department
• Responsible for the complete set-up and operation of each scheduled shift
• Complete end of shift logs in a timely and accurate manner
• Enforce appearance standards
• Delight our guests with outstanding service
• Address employee performance issues and provide continuous positive coaching for development of employees and appropriate corrective action when necessary
• Develop highly skilled, successful employees, set realistic and measurable service standards, and hold employees accountable for meeting standards
• Communicate and enforce company expectations including Code of Commitment, policies, procedures, department goals and business strategy
• Ensure service recovery activities
• Train subordinates, providing each with the knowledge, development, and appropriate direction to perform his/her responsibilities
• Provide continuous positive coaching for development of employees and appropriate corrective action when necessary
• Ensure timely and accurate performance appraisals and accurate work history entries
• Exhibit sound decision-making with emphasis on motivating team and maintaining high morale
• Responsible for, or actively participates in, the initiation of personnel actions including but not limited to interviews, training, candidate selection, terminations, performance reviews, promotions, transfers, and disciplinary actions
• Monitor employees with cash to ensure proper cash handling procedures
• Conduct a physical inventory of bar ware and requisition replacement items as needed
• Ensure all employees are following guidelines of the EBCI liquor laws as defined by the Tribal ABC Board
• Monitor asset control of liquor bottles, draft and bottled beer and wine
• Other duties as assigned
• Adhere to regulatory, departmental and company policies/procedures in an ethical manner
• Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values

MINIMUM QUALIFICATIONS:
• * Associate degree from an accredited educational institution or related field preferred
• Trade certifications or training preferred
• *
• *
• Can be completed within 30 days of hire date
• *Can be completed within 90 days of hire date
• Must demonstrate the following essential knowledge and skills:
• Knowledge of food preparation and presentation
• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook
• Ø Excellent interpersonal skills
• Ø Documented excellent leadership/motivational skills
• Knowledge of sanitation standards and procedures
• Able to attend to multiple priorities simultaneously
• Problem-solving abilities
• Willing to learn and be adaptable
• Attention to detail/observant
• Documented teamwork behaviors and attitudes
• Neat, professional appearance with excellent personal hygiene

PHYSICAL, MENTAL, ENVIRONMENTAL DEMANDS:
• Must be able to be on feet for 8-hour shift
• Must be able to lift 50 pounds
• Must be able to stoop, bend, reach, kneel, twist and grasp items
• Must be able to maneuver and tap a keg weighing 165 pounds
• Must be able to respond to visual and aural cues
• Must be able to read, write, speak, and understand English
• Must be able to operate in mentally and physically stressful situations
• Must be able to walk, stand or crouch on narrow and/or slippery surfaces
• Manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers, fax machine and photo copier
• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke
• Must be able to work a flexible schedule including weekends, evenings, and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Valley River Casino & Hotel reserves the right to make changes in the above job description whenever necessary. 10.5.23
Murphy NC United States

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