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Sr IS Service Management Analyst

1 month ago

Madison, United States University of Wisconsin Hospitals and Clinics Authority Full time
Work Schedule :

This is a full-time, 40 hours per week position scheduled to work Monday through Friday, with core hours between the hours of 8:00 AM - 5:00 PM plus an afterhours on-call rotation. Applicants hired into this position can work hybrid from WI and IL. This will be discussed during the interview process.

Be part of something remarkable

Join the #1 hospital in Wisconsin This position is part of a highly engaged and empowered team focused on continual ITSM process improvements within an ITIL framework. You will facilitate and collaborate with IT and Operational partners to mature UW Health ITSM in an agile ITIL environment guided by the mission of supporting and enhancing remarkable healthcare. Take the challenge and make a difference.

We are seeking a Sr IS Service Management Analyst to:

  • Approach ITSM process ownership in an agile ITIL framework.
  • Create and maintain process roadmaps and prioritize request backlog in support of the UW Health plans/initiatives.
  • Develop processes and related technology configuration design along with documented workflow and data flow diagrams.
  • Educate and support our user community to optimize organizational ITSM and ITIL maturity adoption.
  • Be part of supporting remarkable healthcare.

At UW Health, you will have :
  • An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance.
  • Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being.
  • Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
  • Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.

Education:

Minimum -

  • Associate's Degree in Healthcare, Information Technology, Business, or related field
  • 2 years combination of relevant experience and education may be considered in lieu of degree in addition to experience below

Preferred -
  • Bachelor's Degree or Master's degree in Healthcare, Information Technology, Business, or related field

Work Experience:

Minimum -

  • Demonstrated success automating and/or continually improving Information Services systems or processes.
  • Demonstrated success creating status or progress reports/dashboards
  • Demonstrated success in both independent and collaborative project efforts
  • Demonstrated success aligning with standards, policies, and procedures
  • Demonstrated success in mentoring peers

Preferred - 7 years of extensive experience in service and support of Information Technology, accountable for full product or process lifecycle

License/Certifications:

Minimum - None

Preferred -

  • ITIL certification
  • Six Sigma certification
  • Lean certification
  • Relevant vendor or industry certifications (e.g., ServiceNow, PMP, etc.)

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UW Hospital and Clinics benefits