Senior Product Manager

1 month ago

Miami, United States Get ResQ Ltd Full time

ResQ was founded with the belief that restaurant operators and service providers should have a much better way to operate their businesses. As a first step towards our mission, we have built a SaaS-enabled marketplace that helps fast-growing restaurants manage their repairs and maintenance, empowering them to focus on their customers.

Repair and maintenance is the heartbeat of any restaurant's operations, yet the existing management methods are complex, expensive, and time-consuming. With ResQ, restaurants can simply get connected to qualified service providers, submit jobs, track progress, and pay, all in one place.

We are trusted by the world's leading restaurant brands and are venture-backed by top-tier global VCs - and we are just getting started

Hello Future ResQer

ResQ is looking for a Senior Product Manager to join our Product team and help us take ResQ to the next level.

As a Senior Product Manager joining ResQ, you will support Restaurants in simplifying and streamlining their back of house (BOH) operation by building great software products that are simple to use. Restaurateurs are busy people and we seek to build the tools that will empower them to better manage their time and facilities expenses. As the PM, you play a pivotal role in building these great products for our customers.

What you will do:

  • Prioritization and Roadmapping: Define your product team’s priorities and roadmap to maximize value for our Restaurant customers.
  • Strategic execution: Execute on the vision for our Restaurant product at ResQ, including both what we offer and how we deliver value.
  • Cross Functional Collaboration: Lead cross-functional priorities with teams including operations, product marketing, engineering, and data science to maximize value for our customers.
  • Processes: Implement product development processes that result in higher impact product releases, WOW customer experiences, and faster learning & development velocity.
  • Accountability: Be accountable for your product’s performance against company objectives and key metrics.

Who You Are:

  • 3+ years of Product Management experience taking software products from conception to successful launch outcomes.
  • 5+ years of work experience in fast-paced work environments.
  • You are analytical, and can make strategic, data-driven decisions. You have experience using Looker frequently and consider yourself a data pro
  • You are a good communicator, with proven ability to gain buy-in from critical stakeholders.
  • You are curious and dig in to understand the root cause of problems.
  • You are known as a top performer and contributor, and add value to your team.

Nice To Haves:

  • Experience working on software products related to Marketplaces or Restaurant Tech.
  • Highly proficient in data analytics tools, including pulling data via SQL.

How you will do it:

  • A self-starter: You wake up, form a plan, and get going
  • Practice Extreme Ownership - including exhibiting a bias for action, a deep desire to understand all parts of our business, including our customers, and partners; taking risks, adapting and learning till you succeed; a mindset to persevere
  • Be open to feedback; listen, learn, and iterate. We’re all One Team

What to expect as a candidate:

While we are never perfect, we have aimed to build a process that fosters fairness and helps to minimize bias, this includes structured processes and interviews. Our goal is that everyone interviewed has a positive experience, regardless of the outcome.

Stage: Send us your resume and a note about how your story connects to ours. Feel free to focus on what you have learned rather than just a list of responsibilities. Tell us your story We’ll aim to tell you quickly if it is not the right fit so you are always informed.

Stage: Successful candidates will meet with our Talent lead. It will be standardized to keep things fair but also with enough room to show your uniqueness. We’ll communicate the salary range now for full transparency. If you like us and we also think there is a fit, we’ll invite you to the next stage.

Stage: A virtual interview with the Head of Product. Be prepared for more in-depth questions about your experience and skills.

Stage: This round will be a case study that we will ask you to prepare prior to the interview. We will ensure you have adequate time to prepare prior to scheduling you in for this round.

Stage: This is the final stage in the interview process and we will ask you to meet with our CEO, KJ. This will be an informal meeting and will give you an opportunity to learn more about ResQ’s vision and mission. KJ will also ask you some more questions and he will, of course, be able to answer any additional questions you might have.

Want to learn more? Keep Reading

We are a mission-driven team and have a big vision to revolutionize the service industry. While on that journey, we recognize that building a startup is very hard. Turning vision into reality in a fast-growing environment takes superhuman efforts and is often one of the most difficult, yet rewarding, things one can do.

We do our best to ensure transparency during all stages of the interview process but we realize it's a lot of information to take in at once so we wanted to centralize everything to make it easier for you to navigate through. We have created a Talent Notion page which will help you learn more about us during the recruitment process.

ResQ strongly believes that diversity of experience, perspectives, and background will result in a better environment for our employees and a better product for our users. ResQ is an equal opportunity employer. We do not discriminate against applicants based on race, colour, religion, sex, national origin, or disability, or any other status or condition protected by Ontario or local law. ResQ is committed to workplace diversity and will provide accommodation to applicants with disabilities throughout the hiring process.

Not Sure You Meet all the Requirements? We know the confidence gap can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you

#J-18808-Ljbffr

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