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STEPS HR Customer Service Specialist

3 months ago

Lexington, United States University of Kentucky Full time

Job Title
STEPS HR Customer Service Specialist

Requisition Number
TE08432

Department Name
3J521:Employee Benefits

Work Location
Lexington, KY

Salary Range
$15.50/hour

Type of Position
Temporary

Position Time Status
Full-Time

Required Education

Required Related Experience

Required License/Registration/Certification

Physical Requirements

This position may require sitting, standing and/or walking for extended periods of time.

Shift

Work Shift
8 – 5

Expected # of Hours Per Week
40

Job Summary

In this position you will promptly answer questions, review documents, and assist in gaining resolution to any Human Resources questions that are called in, emailed, or made by walk-in customers. The ideal candidate must demonstrate strong customer relations skills, listening skills and attention to detail when dealing with customers. You must also be able to ensure that all forms are completed correctly and completely. You will work with the customer to resolve any issues which requires thorough follow-up skills and strong communications skills. Some light data entry.

Skills / Knowledge / Abilities

Customer service orientation, customer relations, respect for diversity, detailed, organization, communications, PC skills, SAP experience. Human Resources knowledge helpful. Not required.

Does this position have supervisory responsibilities?
No

Preferred Education/Experience

Deadline to Apply
08/16/2024

University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.