Customer Service Representative
4 weeks ago
Job Summary: We are seeking a Customer Relations Specialist to provide prompt, sensitive, and professional responses to patients and families regarding complaints or grievances. This position will also collaborate and serve as a liaison between patients, families, and/or surrogates and UK HealthCare staff and departments; will research and document obstacles to the delivery of service to proactively work on developing solutions; and adhere to UK Healthcare Behavioral Standards at all times.
Responsibilities:
- Provide exceptional customer service to patients and families
- Collaborate with UK HealthCare staff and departments to resolve issues
- Research and document obstacles to service delivery
- Develop solutions to improve service delivery
Requirements:
- Bachelor's degree in a healthcare-related field
- Three or more years of paid employment experience in a similar position
- Proven track record of providing exceptional customer service
- Superior communications abilities with an emphasis on patient care, diplomacy, and sensitivity
Preferred Education/Experience: A Bachelor's degree in a healthcare-related field and three or more years of paid employment experience in a similar position preferred.
Our University Community: We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
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