Customer Service Representative

4 weeks ago


Lexington, Kentucky, United States InsideHigherEd Full time
Job Title: Customer Relations Specialist

Job Summary: We are seeking a Customer Relations Specialist to provide prompt, sensitive, and professional responses to patients and families regarding complaints or grievances. This position will also collaborate and serve as a liaison between patients, families, and/or surrogates and UK HealthCare staff and departments; will research and document obstacles to the delivery of service to proactively work on developing solutions; and adhere to UK Healthcare Behavioral Standards at all times.

Responsibilities:
  • Provide exceptional customer service to patients and families
  • Collaborate with UK HealthCare staff and departments to resolve issues
  • Research and document obstacles to service delivery
  • Develop solutions to improve service delivery

Requirements:
  • Bachelor's degree in a healthcare-related field
  • Three or more years of paid employment experience in a similar position
  • Proven track record of providing exceptional customer service
  • Superior communications abilities with an emphasis on patient care, diplomacy, and sensitivity

Preferred Education/Experience: A Bachelor's degree in a healthcare-related field and three or more years of paid employment experience in a similar position preferred.

Our University Community: We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

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