Car Rental Return Agent

3 weeks ago

Houston, United States Enterprise Mobility Full time

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position

This position pays up to $16 / hour ($13 per hour plus performance based incentives)

Must be able to work: Friday-Sunday 6am-4pm and Wednesday 6am-4pm

This position is located at 17300 Palmetto Pines Dr Houston TX 77032

We offer:

Paid time offEmployee rental car discountsRetirement savings plan including 401k with matching profit sharingHealth InsuranceLife InsuranceDental InsuranceVision InsuranceTraining and development
Responsibilities

We are hiring now for immediate openings. Responsibilities include:

Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.Advise and review rental charges; and provide an accurate receipt to the customer.Provide information in a professional and courteous manner regarding transportation to the airport terminal.Thank customers using the prescribed dialogue.Inquire about service, satisfaction and document dissatisfaction.Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.Use of proper statement to determine if vehicle is being returned with full tank of gas.Complete a service alert for any mechanical and or body damage communicated by the customers.Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.Keep lot organized for ease of access and traffic flow.Seek to improve job performance through self-assessment, skill development, training and goal settingMaintain a regular and reliable level of attendance and punctualityPerform miscellaneous job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications

Must be at least 18 years of age.Must have a valid driver's license with a good driving record, no more than 2 at-fault accidents or moving violations in the past 3 years (1 of the 2 violations or at-fault accidents must fall off within 12 months of employment).

No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)Must not require work authorization sponsorship by our company for this position now or in the future.Must have a minimum of 1 year of Customer Service experience within the last 5 years (i.e. Retail, hospitality, or restaurant)Must be able to commit to working Friday-Sunday 6am-4pm and Wednesday 6am-4pm

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