Customer Service Representative

2 weeks ago


Houston, Texas, United States Enterprise Holdings Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Agent to join our team at Enterprise Holdings. As a Customer Service Agent, you will be responsible for providing exceptional service to our customers, ensuring a smooth and efficient rental experience.

Key Responsibilities
  • Customer Service: Greet and assist customers, answer questions, and provide solutions to their needs.
  • Rental Process: Verify rental agreements, exchange and return vehicles, and ensure a pleasant and efficient experience for customers.
  • Issue Resolution: Work with customers to resolve issues in a fair and equitable manner, ensuring continued customer loyalty.
  • Communication: Make eye contact, greet customers, and thank them at the conclusion of their transaction.
  • Documentation: Prepare rental and return documents accurately and completely.
Requirements
  • Age: Must be at least 18 years old.
  • Authorization: Must be authorized to work in the United States and not require work authorization sponsorship.
  • Driver's License: Must have a valid driver's license with a good driving record.
  • Experience: Must have a minimum of 1 year of customer service experience and 6 months of sales experience within the last 5 years.
Benefits
  • Paid Time Off: Enjoy paid time off to relax and recharge.
  • Employee Discounts: Receive discounts on rental cars and other benefits.
  • Retirement Savings: Participate in a 401(k) plan with matching profit sharing.
  • Health Insurance: Enjoy comprehensive health insurance coverage.
  • Life Insurance: Receive life insurance coverage.
  • Dental and Vision Insurance: Enjoy dental and vision insurance coverage.
  • Training and Development: Participate in ongoing training and development opportunities.


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