Customer Service Agent

2 months ago

Houston, United States Enterprise Holdings Full time

Overview:

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo Car rental brand of Enterprise Mobility has an exciting opportunity for a Customer Service Agent. The Customer Service Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position.

Our CSA earns up to $18.00 / hour ($14.00 / hour + performance based incentives).

(PLUS an additional $1.25/hr between the hours of 10pm-6am)

Must be able to work one of the following schedule: Saturday-Tuesday 4:00am-2:00pm

This position is located at: 7600 Airport Blvd Houston TX, 77061

We offer:

  • Paid time off
  • Employee rental car discounts
  • Retirement savings plan including 401k with matching profit sharing
  • Health Insurance
  • Life Insurance
  • Dental Insurance
  • Vision Insurance
  • Training and development
Responsibilities:

We are hiring now for immediate openings. Responsibilities include:

  • Greets and answers customer questions and provides assistance based on each customers needs and requests, by brand. In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both.
  • Identifies and attends to the customer by name, verifies rental agreement and reservation.
  • Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes.
  • Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
  • Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction.
  • Provides all customers with undivided attention while assisting them.
  • Prepares all rental and return documents accurately and completely.
  • Offers all customers assistance with directions, maps, local area information and appropriate service information.
  • Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges.
  • Ensures that the return date and time on the rental agreement is accurate.
  • Reviews all charges at the time of vehicle return.
  • Prepares the Rental Agreement Folder with all required information

Equal Opportunity Employer/Disability/Veterans

Qualifications:
  • Must be at least 18 years of age.
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must have a valid driver's license with a good driving record, with no more than 2 at-fault accidents or moving violations in the past 3 years (1 of the 2 violations or at-fault accidents must fall off within 12 months of employment).
  • No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
  • Must have a minimum of 1 year of Customer Service experience within the last 5 years (Retail, hospitality, or restaurant)
  • Must have a minimum of 6 months Sales experience within the last 5 years (Retail, commission sales, hospitality, or serving/restaurant/bar)
  • Must be able to work one of the following schedules: Saturday-Tuesday 4:00am-2:00pm

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