Assistant General Manager

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include:

• Medical, dental, and vision insurance, available on first working day

• 401(k), eligibility after 30 days of employment

• Employee stock purchase plan

• Tuition reimbursement

• Development opportunities to grow your career with a global company

ABOUT THE COMPANY

Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful, and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.

JOB SUMMARY

The Assistant General Manager is responsible for the administration and efficient daily operation of the branch office, including operations, service, and safety in accordance with Apria’s objectives. Individuals in this position will be rotated, within the branch, every 12 months to develop knowledge and skills in all functional areas of the business. The Assistant General Manager will communicate Apria values, strategies, and objectives, while assigning accountabilities, planning, monitoring, and appraising job results. This position nurtures culture and engagement while overseeing strategies focused on improving the overall experience of employees and patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist the General Manager with developing, reviewing, updating, and implementing a successful business strategy.

• Responsible for executing sales strategy and growth initiatives by personally building and maintaining relationships with key customers, helping sales team develop impactful territory plans, strategies, and leading the sales staff the achieve results

• Responsible for managing branch operating expenses and revenues to meet established budgeted goals and projected growth revenues.

• Responsible for overseeing and enforcing all warehouse, receiving, shipping, and inventory control policies.

• Utilize technology and tools to optimize performance at the branch and assist in developing procedures to correct deficiencies.

• Manage staffing levels, expenditures, asset equipment utilization and inventory levels to satisfy customer service levels and maximize profit margins.

• Troubleshoot problems regarding operational procedures.

• Ensures timely response to customer inquiries and resolution.

• Manage all functional areas of the branch such as customer service, collections, clinical services, and distribution.

• Assist in the development and preparation of the branch’s annual budget.

• Monitor key performance indicators and is responsible for implementing corrective measures.

• Comply with federal, state, local and Joint Commission requirements.

• Performs other duties as required.

SUPERVISORY RESPONSIBILITIES

• Responsible for hiring, coaching, developing, and performance management of subordinate staff.

• Responsible for retention of branch personnel through on-boarding, coaching, mentoring, and development.

• Ensures that all direct reports are maintaining acceptable performance levels

• Conducts staff meetings regularly to review business performance and requirements

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

• Four-year college degree or equivalent experience required

• Large Retail, Distribution center, Call center experience a plus

• At least five years of leadership experience required

SKILLS, KNOWLEDGE AND ABILITIES

• P&L Management

• Outstanding verbal and written communicator: demonstrated ability to simplify complex ideas, tell a compelling story using data, and create and deliver compelling presentations for senior leadership.

• Exemplary relationship builder and team player: experience building successful partnerships and influencing stakeholders and colleagues, with direct authority, to drive projects forward.

• Accomplished problem solver: creative yet pragmatic, with ability to effectively problem-solve anticipated and unexpected challenges.

• Strong results driver: consistently delivers flawless execution and high-quality deliverables despite ambiguity, at times managing simultaneous projects with competing priorities.

• Excellent strategic thinker: ability to synthesize multiple inputs, use incomplete information to get to crux of issue, and step back and see bigger picture.

• Business acumen: understanding of business issues, ability to adapt and remain flexible during times of change, comprehends business operations, and provides insight regarding the achievement of business goals

• Sound decision-making skills

• Maintain a big picture perspective; able to link programs, activities, and communications in ways that support a cohesive employee experience.

• Cultivate and promote a culture that reinforces Apria’s vision and core values by creating an inspiring team atmosphere with open communication.

Computer Skills

• Proficient in Microsoft Office Suite

• Salesforce CRM a plus

Language Skills

• English (reading, writing, verbal)

Mathematical Skills

• Basic problem solving (addition, subtraction, division, multiplication)

• Ability to understand, interpret and develop spreadsheet data

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires constant sitting with occasional standing and walking

• Requires the use of hands to write, use computers, and manipulate papers is constantly required

• Constant talking and hearing

• Specific vision abilities required include close vision, peripheral vision, and the ability to adjust focus

• Must occasionally lift and/or move up to 50 pounds

OTHER INFORMATION

The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform essential functions.

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Owens & Minor (O&M) is a global healthcare company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services empower healthcare providers and manufacturers as they make a difference in the lives of patients every day. O&M is headquartered in Richmond, Virginia and is comprised of 17,000+ global teammates. We operate within distribution, production, customer service, and sales facilities located across the Asia Pacific region, Europe, Latin America and North America. We are proud to service healthcare industry customers in 90 countries where we do business today.

Life at O&M

When you become an Owens & Minor teammate, you’re joining a diverse, vibrant organization with a focus on excellence and integrity. Guided by our shared values—Integrity, Development, Excellence, Accountability, Listening—O&M teammates strive to deliver superior service across the continuum of healthcare. O&M is committed to creating a growth-oriented culture that values each teammate’s perspective and contributions.