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Client Service Manager

3 months ago

Greensboro, United States Ascensus Full time

Newport, an Ascensus company, helps employers offer their associates a more secure financial future through retirement plans, insurance and consulting services. Newport offers comprehensive plan solutions and consulting expertise to plan sponsors and the advisors who serve them. As a provider and partner, Newport is independent, experienced, and responsive.

JOB SUMMARY  

Builds and maintains the relationships of qualified defined contribution retirement plans utilizing our Recordkeeping platform.  Acts as a point of contact for assigned relationships, resolves team escalations, documents procedures and identifies areas for process improvement.

ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable people with disabilities to perform these essential functions.

  • Provides client assistance and customer service on day to day issues with clients by replying via both oral and written communication
  • Acts in a proactive manner with assigned clients and builds relationships to ensure retention
  • Works with plan sponsors, brokers, registered investment advisors, Trust companies and other third-party vendors, including auditors to reply to requests for specialized reports, communicate fund actions, consult on client inquiries and research/resolve issues
  • Works under pressure in a very fast paced environment
  • Focuses on learning in everyday activities and events
  • Coordinate with and openly exchange knowledge with colleagues
  • Regular, reliable, and punctual attendance

MANAGEMENT RESPONSIBILITIES (NONE)

REQUIRED EDUCATION, EXPERIENCE AND CERTIFICATES, LICENSES, REGISTRATIONS

  • At least 3+ years of experience working in a related position in the retirement services sector
  • Proven relationship management experience
  • Demonstrated project management skills
  • Solid MS Office skills to include Excel

PREFERRED (BUT NOT REQUIRED) EDUCATION OR SKILLS FOR THIS ROLE ARE

  • Bachelor’s degree in a business-related field or industry experience
  • DST experience

PROFICIENCIES

  • Ability to work unsupervised
  • Diplomatic
  • Creative Problem Solver
  • Integrity
  • Detailed Thinker
  • Resourceful
  • Team Player
  • Sound Judgment
  • Results Oriented
  • Personal Credibility
  • Written and Oral Communication Skills

TRAVEL: Up to 10%

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or tasks that are required of the employee for this job. Duties, tasks and activities may change at any time with or without notice.

Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.