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General Manager-Franchised

3 months ago

Marion, United States Marriott International Full time
Job Number 24113500
Job Category Property Leadership
Location Fairfield Inn & Suites Memphis Marion AR, 101 Hannah Lane, Marion, Arkansas, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, Yogi-Mahesh Corporation. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International, Inc.

Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including managing general property performance, as well as food and beverage operations, managing and sustaining sales and marketing strategy, managing profitability, managing revenue generation, managing and conducting human resources activities, and delivering a return on investment to both Marriott International and ownership. Leads the team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process.

CANDIDATE PROFILE
Education and Experience
• 2/4 year degree, 4 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

Managing Property Operations
• Ensures service programs are in place and executed against (e.g., Refreshing Business, Service Snapshots, Service So Memorable, etc.).
• Provides timely, real-time feedback to management and hourly associates on service and operational standards; including feedback on even the smallest of service and operational details.
• Manages the flow of labor between departments to support effective management of the Labor Budget and achievement of profitability goals.
• Creates and supports clear lines of responsibility for the management team, including coverage and oversight throughout the day.
• Prepares for QA audits (i.e., daily and pre-visit activities).
• Reviews and follows up on property GSS scores and comments.
• Acts as a project manager for the execution of capital improvements (e.g., renovations, reinventions, refreshes, signage, etc.).
• Walks the property to ensure public spaces, grounds, work, and kitchen areas meet sanitation and cleanliness/maintenance standards.
• Manages the implementation of major brand standards
• Delegates responsibilities for operations and projects to the appropriate level of associate.

Managing Food and Beverage Operations
• Monitors Food and Beverage forecasting and par levels to reduce waste and maximize Food and Beverage profit margins.
• Provides timely, real-time feedback to management and hourly associates on service and operational standards; including feedback on even the smallest of service and operational details.
• Establishes and leverages local vendor relationships to support food and beverage operational needs.
• Ensures bar and kitchen meet standards of quality with regard to organization, productivity, sanitation, and inventory management.
• Conducts periodic compliance audits with Back of House associates to ensure they use job aids (HA checklist open and close, production charts, freezer pull check, Inventory ordering checklist, temp logs, mapping/zoning fridge, org of space, etc.)
• Provides coaching on operations and troubleshooting of Micros and other technology components within property common areas.

Managing and Sustaining Sales and Marketing Strategy
• Works with the Regional Sales office (RSO) to implement a sales strategy for the property (e.g., goal setting, setting rates, etc.).
• Identifies and champions creative marketing solutions that fit the brand and property needs.
• Participates in the property sales review (PSR).
• Manages relationships with decision-makers at top accounts.
• Interacts with in-house guests to prospect for new sources of business.
• Coaches and reinforces associate selling strategies that take advantage of property amenities.
• Participates in and hosts customer recognition events to drive sales.
• Understands and leverage sales and marketing advantages over competitor properties within market.
• Monitors sales strategy with RSO to ensure ongoing effectiveness and compliance.

Managing Profitability
• Manages on-property controllable costs associated with rooms, housekeeping, events, and food and beverage operations.
• Measures, analyzes, and communicates property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data.
• Updates and communicates profit forecasts to associates/managers.
• Initiates action to support property revenue and profitability goals.
• Understands how food and beverage product variability can affect profitability.
• Reviews and signs off on invoices.
• Consolidates reports needed for period-end review (e.g., P&L, Accounting Scorecard, Banking Report and Statistics, PACE, credit card fraud report).
• Reviews property performance on periodic basis with Above Property Leader.

Maintaining Revenue Management Goals
• Manages the relationship with the revenue management office (e.g., participates in routine calls, strategy meetings, periodic update meetings, etc.).
• Reviews and works with appropriate revenue management reports ( Smith Travel Research (STR) reports, etc.).
• Balances inventory to ensure same-day sellouts.

Managing and Conducting Human Resource activities
• Leads associates through property changes, and helps them transition into new property roles.
• Understand the performance expectations for all positions within the property (e.g. front desk associate, gourmet attendant, etc).
• Conducts day-to-day Human Resource transactions to support the needs of the property (e.g., compensation actions, initiation and approval of hiring requisitions, movement of subordinates through phases of the performance management cycle).
• Completes management training (e.g., ConnectU, GM conferences, HR Skills, etc.).
• Cascades/Delivers training to associates (e.g., Service So Memorable Quarterly Recharge, Service Snapshot, etc.).
• Facilitates cross training to support associate professional growth and operational excellence.
• Conducts performance review process for associates (associate information form, mid-year check-ins, 90-day check ins for new associates, etc.).
• Supports recruitment efforts from various sourcing channels (e.g., local job fairs, Internet, referrals) to target associates with skill sets (e.g., food and beverage, rooms operations)

This company is an equal opportunity employer.

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